Abbott Pathology Collection Centre Performance Evaluation

Abbott Pathology, through its National Group, is one of Australia’s leading comprehensive clinical laboratory and pathology services. We have the largest spectrum of pathology testing services and collection centres dedicated to meeting the needs of South Australian doctors and their patients. We are recognised for serving rural and regional SA communities with more laboratories and collection centre services in these regions than any other pathology provider.

To build on our services we greatly appreciate your valuable time and comments.

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* 1. What was your interaction with Abbott Pathology?

I attended an Abbott Pathology patient collection centre.

I was attended by an Abbott Pathology collector at my residence.

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* 2. What date/time did we provide a collection service for you?

Date and Time of attendance.

Date

Time

AM/PM

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* 3. Address of the Abbott Pathology collection centre if attended:

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* 4. Was the Abbott Pathology collection centre easy to find?

YES

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* 5. Name of Staff member who attended to you?

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* 6. Why did you choose to get your pathology collected by Abbott Pathology?

Doctor directed me to attend Abbott Pathology.

Prefer Abbott Pathology due to past experience.

Convenience - Nearest collection centre to my home.

Convenience – Nearest collection centre to my doctor.

Convenience - Nearest collection centre to my work.

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* 7. Please advise how you found our Collection Staff:

	Poor	Fair	Ok	Good	Excellent
Staff member’s courtesy and respect	Staff member’s courtesy and respect Poor	Staff member’s courtesy and respect Fair	Staff member’s courtesy and respect Ok	Staff member’s courtesy and respect Good	Staff member’s courtesy and respect Excellent
Staff member’s professionalism and knowledge	Staff member’s professionalism and knowledge Poor	Staff member’s professionalism and knowledge Fair	Staff member’s professionalism and knowledge Ok	Staff member’s professionalism and knowledge Good	Staff member’s professionalism and knowledge Excellent
Staff member’s attitude and helpfulness	Staff member’s attitude and helpfulness Poor	Staff member’s attitude and helpfulness Fair	Staff member’s attitude and helpfulness Ok	Staff member’s attitude and helpfulness Good	Staff member’s attitude and helpfulness Excellent
Staff member explanation of collection procedure	Staff member explanation of collection procedure Poor	Staff member explanation of collection procedure Fair	Staff member explanation of collection procedure Ok	Staff member explanation of collection procedure Good	Staff member explanation of collection procedure Excellent
The Staff member was wearing appropriate ID	The Staff member was wearing appropriate ID Poor	The Staff member was wearing appropriate ID Fair	The Staff member was wearing appropriate ID Ok	The Staff member was wearing appropriate ID Good	The Staff member was wearing appropriate ID Excellent

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* 8. What was your collection waiting experience like?

	Poor	Fair	Ok	Good	Excellent
How do you rate the length of wait in the collection centre?	How do you rate the length of wait in the collection centre? Poor	How do you rate the length of wait in the collection centre? Fair	How do you rate the length of wait in the collection centre? Ok	How do you rate the length of wait in the collection centre? Good	How do you rate the length of wait in the collection centre? Excellent

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* 9. How long did you wait at the collection centre?

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* 10. How was our collection centre facility?

	Poor	Fair	Ok	Good	Excellent
Sufficient opening hours	Sufficient opening hours Poor	Sufficient opening hours Fair	Sufficient opening hours Ok	Sufficient opening hours Good	Sufficient opening hours Excellent
Neat and clean premises	Neat and clean premises Poor	Neat and clean premises Fair	Neat and clean premises Ok	Neat and clean premises Good	Neat and clean premises Excellent
Ease of access and signage	Ease of access and signage Poor	Ease of access and signage Fair	Ease of access and signage Ok	Ease of access and signage Good	Ease of access and signage Excellent
Comfort and Safety while waiting	Comfort and Safety while waiting Poor	Comfort and Safety while waiting Fair	Comfort and Safety while waiting Ok	Comfort and Safety while waiting Good	Comfort and Safety while waiting Excellent
Privacy whilst being collected	Privacy whilst being collected Poor	Privacy whilst being collected Fair	Privacy whilst being collected Ok	Privacy whilst being collected Good	Privacy whilst being collected Excellent

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* 11. What do you like best about our collection centre?

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* 12. What do you like least about our collection centre?

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* 13. Please rate the overall satisfaction of your experience with Abbott Pathology

	Poor	Fair	Ok	Good	Excellent
Overall satisfaction	Overall satisfaction Poor	Overall satisfaction Fair	Overall satisfaction Ok	Overall satisfaction Good	Overall satisfaction Excellent

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* 14. Suggestions to improve our services?

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* 15. Would you like a customer service manager to contact you about your experience with Abbott Pathology? [if Yes, please supply full name and contact details below]

Abbott Pathology Collection Centre Performance Evaluation

Question Title

* 1. What was your interaction with Abbott Pathology?

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* 2. What date/time did we provide a collection service for you?

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* 3. Address of the Abbott Pathology collection centre if attended:

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* 4. Was the Abbott Pathology collection centre easy to find?

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* 5. Name of Staff member who attended to you?

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* 6. Why did you choose to get your pathology collected by Abbott Pathology?

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* 7. Please advise how you found our Collection Staff:

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* 8. What was your collection waiting experience like?

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* 9. How long did you wait at the collection centre?

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* 10. How was our collection centre facility?

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* 11. What do you like best about our collection centre?

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* 12. What do you like least about our collection centre?

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* 13. Please rate the overall satisfaction of your experience with Abbott Pathology

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* 14. Suggestions to improve our services?

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* 15. Would you like a customer service manager to contact you about your experience with Abbott Pathology? [if Yes, please supply full name and contact details below]

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* 16. Your Name: (optional)

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* 17. Your Date of Birth (optional)

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* 18. Your contact email address (optional)

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* 19. Your contact phone number (optional)