Dear Business/Organization Owner or Manager,

In an effort to gain an accurate assessment of COVID-19's ongoing impact to businesses in North Central Massachusetts, the North Central Massachusetts Chamber of Commerce is conducting this new survey. This is the third in a series of surveys conducted since the onset of the pandemic to capture fresh data and evaluate the impact of the pandemic over time. The first two surveys were very helpful to our response to the pandemic. The Chamber is partnering with the MassHire North Central Massachusetts Workforce Board, Montachusett Regional Planning Commission, NewVue Communities and many of the cities and towns in the region on the distribution of this survey.  Please take a moment to complete the survey. The survey is estimated to take between five to ten minutes to complete. All information will be reported in general terms and individual business information will remain confidential.

Please feel free to contact the Chamber at 978.353.7600 or via email at chamber@northcentralmass.com with any questions or concerns.

Thank you in advance for your participation

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* 1. Which of the following best describes your business/organization right now?

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* 2. If you are fully or partially open, how has
your business been impacted by the COVID-19 outbreak? (Check all that apply)

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* 3. If you are closed, do you think the business/organization will reopen? (Skip this question if not applicable by scrolling down)

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* 4. How long do you estimate your business/organization can operate with your
current cash flow and reserves?

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* 5. How would you rank the severity of the economic impacts from COVID-19 on
your business/organization?

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* 6. When do you think your business/organization will return to its normal level
of operation?

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* 7. Pre COVID-19, did your business/organization rely on customers coming to a
physical location?

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* 8. What challenges has your business/organization faced during the reopening
period? (Click all that apply)

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* 9. What costs has your business/organization faced during the reopening
period? (Click all that apply)

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* 10. Approximately what percent change in gross business revenue did your
business/organization experience in 2020, compared with the
previous year (2019)?

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* 11. Approximately what percent change in gross business revenue did your
business/organization experience in the first quarter of 2021, compared with the same period in 2020?

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* 12. Since the COVID-19 pandemic started, have you missed payments for any of
the following for your business/organization? (Click all that apply)

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* 14. Do you have employees working remotely?

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* 15. Has the business/organization had any difficulty getting employees to
return to work?

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* 16. If yes, what reasons have they given for not wanting to return? (Check all that apply or skip by scrolling down to the next questions)

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* 17. What resources or assistance are you currently using to manage impacts
from COVID-19? (Check all that apply)

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* 18. If you applied for the Payroll Protection Program, what is the status of your
business/organization’s application?

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* 19. If you applied for a second Payroll Protection Program loan during another round, what is the status of your business/organization’s application?

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* 20. If you received a PPP loan, do you expect it to be forgiven?

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* 21. Beyond financial assistance, what other types of assistance have you leveraged and still need? (Check all that apply)

  Already leveraged Still needed Not needed
Operations and strategic planning support
Development/fundraising support
Collaborating with other organizations and developing partnerships
Support selling online
Peer support/networking
Permitting/zoning support and flexibility
Hiring, recruiting and retaining employees
Legal support, including dealing with creditors, suppliers or landlords
Communications/marketing/social media
Business continuity/disaster planning
Guidance on finance, operations and HR planning

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* 22. How has the pandemic changed your business plan for the next year? (Check all that apply)

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* 23. Is your business/organization a for-profit business or a non-profit organization?

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* 24. What community is your business located in? (If you have multiple locations than check all that apply)

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* 25. How many years has your business/organization been in operation in North Central Massachusetts?

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* 27. When does your business typically operate?

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* 29. What was your business/organization’s annual gross revenues in 2019?

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* 30. What is the business owner's race or ethnicity? Note: This question is optional and only for statistical reporting purposes. As a reminder, all information self-reported on the survey will be confidential and only shared in the aggregate.

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* 31. What is the business owner's gender? Note: This question is optional and only for statistical reporting purposes. As a reminder, all information self-reported on the survey will be confidential and only shared in the aggregate. 

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* 32. Thank you for completing! This is optional, but please  consider providing your contact information for any follow-up that may be required. As a reminder, all information will be reported in the aggregate and your information will be kept confidential.

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