WORKFORCE & FAMILY SERVICES

Participant Satisfaction Survey:
Tell Us How We Are Doing

Thank you for completing this survey.

Your answers are confidential and will be used by Goodwill to better serve you.

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* 1. Participant Name (optional):

Question Title

* 2. Date:

Date:

Date

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* 3. For each question, check the answer you think fits the best.

	Strongly Agree	Agree	Agree & Disagree Equally	Disagree	Strongly Disagree
I felt welcomed, accepted and valued.	I felt welcomed, accepted and valued. Strongly Agree	I felt welcomed, accepted and valued. Agree	I felt welcomed, accepted and valued. Agree & Disagree Equally	I felt welcomed, accepted and valued. Disagree	I felt welcomed, accepted and valued. Strongly Disagree
I felt listened to and understood.	I felt listened to and understood. Strongly Agree	I felt listened to and understood. Agree	I felt listened to and understood. Agree & Disagree Equally	I felt listened to and understood. Disagree	I felt listened to and understood. Strongly Disagree
I was included in the development of my goals.	I was included in the development of my goals. Strongly Agree	I was included in the development of my goals. Agree	I was included in the development of my goals. Agree & Disagree Equally	I was included in the development of my goals. Disagree	I was included in the development of my goals. Strongly Disagree
Goodwill staff had the skills to help me reach my goal(s).	Goodwill staff had the skills to help me reach my goal(s). Strongly Agree	Goodwill staff had the skills to help me reach my goal(s). Agree	Goodwill staff had the skills to help me reach my goal(s). Agree & Disagree Equally	Goodwill staff had the skills to help me reach my goal(s). Disagree	Goodwill staff had the skills to help me reach my goal(s). Strongly Disagree
The services I received met the needs I identified.	The services I received met the needs I identified. Strongly Agree	The services I received met the needs I identified. Agree	The services I received met the needs I identified. Agree & Disagree Equally	The services I received met the needs I identified. Disagree	The services I received met the needs I identified. Strongly Disagree
I have met or am closer to meeting my goals as a result of the services I received.	I have met or am closer to meeting my goals as a result of the services I received. Strongly Agree	I have met or am closer to meeting my goals as a result of the services I received. Agree	I have met or am closer to meeting my goals as a result of the services I received. Agree & Disagree Equally	I have met or am closer to meeting my goals as a result of the services I received. Disagree	I have met or am closer to meeting my goals as a result of the services I received. Strongly Disagree
I would refer others to Goodwill for services.	I would refer others to Goodwill for services. Strongly Agree	I would refer others to Goodwill for services. Agree	I would refer others to Goodwill for services. Agree & Disagree Equally	I would refer others to Goodwill for services. Disagree	I would refer others to Goodwill for services. Strongly Disagree

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* 4. We welcome any comments you may have: