GoEXPRESS Delivery Guideline Quiz

Welcome to the GoEXPRESS Delivery Guidelines Runner Quiz!

This quiz is designed to help you, as a Runner, gain a deeper understanding of the GoEXPRESS delivery guidelines, familiarize yourself with the specific delivery requirements of our senders, and improve the overall quality of your service. By mastering these guidelines, you will be better prepared to meet sender expectations, enhance customer satisfaction, and ultimately secure more job opportunities.

All the answers can be found in the training deck. Be sure to review it here: GoEXPRESS Delivery Guidelines

Good luck, and let’s keep delivering excellence together!

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* 1. What attire is mandatory when entering the GoEXPRESS warehouse?

Casual clothes and sandals

Yellow or Orange Hi-Visibility Vest and closed shoes

Tank tops and sandals

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* 2. What should you do if there are missing or incorrect items during a sorting run?

Leave the incorrect items at the warehouse

Report the issue to the onsite lead sorter immediately

Ignore it

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* 3. What is required to load packages at the GoEXPRESS warehouse?

No special tool is required

Use a manual logbook

Use the GoPeople Runner app scanner

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* 4. What will happen if a barcode scanner is not used and goods are missing?

GoPeople will ignore the issue, and there will be no consequences

GoPeople will only issue a warning

Runner will be liable for the losses

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* 5. What should you bring to mark the job sequence when picking up?

Nothing

A marker or ball pen to mark the job sequence

A printed list of all jobs

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* 6. Where is it considered safe to leave a package in an apartment complex under Authority to Leave (ATL)?

On the top of mailboxes in a lobby without security cameras

In the hallway of the apartment building

On the top of mailboxes or in a lobby with security cameras

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* 7. Which of the following is NOT acceptable when releasing a parcel?

Redirect it to a Hubbed location

Placing the parcel in a secure location specified by the recipient

Releasing the parcel at closed businesses, leaving it outside of multi-dwelling buildings, or leaving it in high-traffic areas or in plain sight of passing traffic

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* 8. If a Recipient is not available and there is no safe place to leave the item, what should you do if the Hubbed option is available?

Leave the item at the recipient's doorstep and notify them via text message

Return the package to the warehouse

Redirect it to a Hubbed collect point location

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* 9. What is a Hubbed location similar to?

A grocery store

A store that accepts parcel redirection, like a Post Office

A library

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* 10. What is the consequence if you fail to attempt a redirection to a Hubbed collect point location?

You will be required to apologise to the recipient

Nothing will happen

You will be blacklisted by GoPeople

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* 11. What should be done if the Hubbed location is closed?

Leave the package outside the Hubbed location

Take a photo of the closed Hubbed location and tag the job as “Cannot Deliver”

Mark the job as complete and move on to the next delivery

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* 12. How do you redirect a delivery to a Hubbed location?

Call the recipient and ask them to pick up the package from the warehouse

Leave the package at a nearby safe location and inform the recipient

Tag the job as “Cannot Deliver,” choose “To Hubbed,” enter the reasons, and then press “Confirm”

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* 13. What happens after you choose to redirect to a Hubbed?

The recipient will need to manually track the package to find the Hubbed location

The app will update the delivery address and add a new stop in your route

The address of the Hubbed location will be printed on the package label

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* 14. What steps must you follow after redirecting a package to a Hubbed location?

Take the package back if the recipient asks you to, even after dropping it at the Hubbed location

Leave the package at the Hubbed location without informing the staff and mark the job as completed

Take a photo of the item and the Hubbed location as proof of delivery, advise the Hubbed staff that it is a “Redirected Parcel from GoEXPRESS,” and mark the job as “Delivery made”

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* 15. What must be done after dropping a package at a Hubbed location?

Wait for the recipient to pick it up

Take a photo and get the name of the personnel who accepted the package

Call the recipient to inform them

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* 16. What should you do if a Hubbed location rejects a parcel you are trying to redirect?

Contact GoPeople Support through a comment or call for assistance

Attempt to deliver the parcel to the recipient again later

Leave the parcel at the Hubbed location and move on to the next delivery

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* 17. What should you do if your have secured a run for GoEXPRESS on the next day and have returns?

Dispose of the items

Return the items immediately

Return the items on the next run

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* 18. What should you do if you have items to return and you DO NOT have a GoEXPRESS run scheduled for the next day?

Keep the items safe and wait for GoPeople's return instructions or/and approvals

Deliver the items to the recipient again to avoid any issues

Return the items immediately without waiting for instructions from GoPeople

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* 19. GoExpress has comprehensive high-definition cameras installed. What will happen if you are caught taking packages that do not belong to you?

You will only receive a warning and be monitored closely

You will be temporarily suspended for two months

Your GoPeople account will be permanently suspended, and the incident will be reported to the police

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* 20. If you accidentally pick up items that are not in your Run, what should you do?

Keep it

Report to GoPeople and wait for instructions

Deliver it without telling GoPeople

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* 21. If you deliver an item to the wrong address, what should you do?

Ignore the mistake and move on to the next delivery

Report the error to GoPeople immediately and follow their instructions

Leave the item at the wrong address and inform the customer

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* 1. What attire is mandatory when entering the GoEXPRESS warehouse?

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* 2. What should you do if there are missing or incorrect items during a sorting run?

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* 3. What is required to load packages at the GoEXPRESS warehouse?

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* 4. What will happen if a barcode scanner is not used and goods are missing?

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* 5. What should you bring to mark the job sequence when picking up?

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* 6. Where is it considered safe to leave a package in an apartment complex under Authority to Leave (ATL)?

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* 7. Which of the following is NOT acceptable when releasing a parcel?

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* 8. If a Recipient is not available and there is no safe place to leave the item, what should you do if the Hubbed option is available?

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* 9. What is a Hubbed location similar to?

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* 10. What is the consequence if you fail to attempt a redirection to a Hubbed collect point location?

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* 11. What should be done if the Hubbed location is closed?

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* 12. How do you redirect a delivery to a Hubbed location?

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* 13. What happens after you choose to redirect to a Hubbed?

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* 14. What steps must you follow after redirecting a package to a Hubbed location?

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* 15. What must be done after dropping a package at a Hubbed location?

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* 16. What should you do if a Hubbed location rejects a parcel you are trying to redirect?

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* 17. What should you do if your have secured a run for GoEXPRESS on the next day and have returns?

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* 18. What should you do if you have items to return and you DO NOT have a GoEXPRESS run scheduled for the next day?

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* 19. GoExpress has comprehensive high-definition cameras installed. What will happen if you are caught taking packages that do not belong to you?

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* 20. If you accidentally pick up items that are not in your Run, what should you do?

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* 21. If you deliver an item to the wrong address, what should you do?

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* 22. What is your name?

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* 23. What is your GoPeople account email address?