COMMUNITY SURVEY

The Geneva Public Library wants to hear from you!

Whether you use our library often or you have not yet visited us, your thoughts and ideas will help inform our goals and strategies as we look to the future.

We estimate that this survey will take approximately 5 to 10 minutes to complete. Surveys can be filled out online, or paper copies can be completed at the library.

Optionally, list your contact information at the end of the survey to enter to win one of three $100 Amazon gift cards. Please submit your survey by 6:00 p.m. on Friday, September 29. Please limit your response to one per household. Thank you!

**Esta encuesta está disponible en español aquí.**

Question Title

* 1. During the past six months, how often have you visited the library in person?

Multiple times per week

Once per week

Once or twice per month

Once every few months

I have never used the library during the past six months

Question Title

* 2. Do any of these factors affect how often you use the library? If so, please select all that apply.

I do not have time to visit the library

The library does not have the physical materials I want

I prefer to use the library's eBooks, eAudiobooks, and other electronic resources

It is difficult for me to travel to the library

The library does not have sufficient resources available in my preferred language

The library's programs are not of interest to me

I am unfamiliar with how to use the library

I am not fully aware of what the library has to offer

I already use the library often

None

Other (please specify):

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* 3. What does the library do best?

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* 4. Please select your level of agreement with the following statements.

	STRONGLY AGREE	SOMEWHAT AGREE	NEUTRAL	SOMEWHAT DISAGREE	STRONGLY DISAGREE	N/A
I receive good customer service when I use the library.	I receive good customer service when I use the library. STRONGLY AGREE	I receive good customer service when I use the library. SOMEWHAT AGREE	I receive good customer service when I use the library. NEUTRAL	I receive good customer service when I use the library. SOMEWHAT DISAGREE	I receive good customer service when I use the library. STRONGLY DISAGREE	I receive good customer service when I use the library. N/A
The resources offered by the library represent the diversity of the Geneva community.	The resources offered by the library represent the diversity of the Geneva community. STRONGLY AGREE	The resources offered by the library represent the diversity of the Geneva community. SOMEWHAT AGREE	The resources offered by the library represent the diversity of the Geneva community. NEUTRAL	The resources offered by the library represent the diversity of the Geneva community. SOMEWHAT DISAGREE	The resources offered by the library represent the diversity of the Geneva community. STRONGLY DISAGREE	The resources offered by the library represent the diversity of the Geneva community. N/A
I feel well-represented by the library.	I feel well-represented by the library. STRONGLY AGREE	I feel well-represented by the library. SOMEWHAT AGREE	I feel well-represented by the library. NEUTRAL	I feel well-represented by the library. SOMEWHAT DISAGREE	I feel well-represented by the library. STRONGLY DISAGREE	I feel well-represented by the library. N/A
The library is accessible to everyone in my household.	The library is accessible to everyone in my household. STRONGLY AGREE	The library is accessible to everyone in my household. SOMEWHAT AGREE	The library is accessible to everyone in my household. NEUTRAL	The library is accessible to everyone in my household. SOMEWHAT DISAGREE	The library is accessible to everyone in my household. STRONGLY DISAGREE	The library is accessible to everyone in my household. N/A
I am satisfied with the opportunities available at the library for my young children (ages 0-12).	I am satisfied with the opportunities available at the library for my young children (ages 0-12). STRONGLY AGREE	I am satisfied with the opportunities available at the library for my young children (ages 0-12). SOMEWHAT AGREE	I am satisfied with the opportunities available at the library for my young children (ages 0-12). NEUTRAL	I am satisfied with the opportunities available at the library for my young children (ages 0-12). SOMEWHAT DISAGREE	I am satisfied with the opportunities available at the library for my young children (ages 0-12). STRONGLY DISAGREE	I am satisfied with the opportunities available at the library for my young children (ages 0-12). N/A
I am satisfied with the opportunities available at the library for my teenage children (ages 13-19).	I am satisfied with the opportunities available at the library for my teenage children (ages 13-19). STRONGLY AGREE	I am satisfied with the opportunities available at the library for my teenage children (ages 13-19). SOMEWHAT AGREE	I am satisfied with the opportunities available at the library for my teenage children (ages 13-19). NEUTRAL	I am satisfied with the opportunities available at the library for my teenage children (ages 13-19). SOMEWHAT DISAGREE	I am satisfied with the opportunities available at the library for my teenage children (ages 13-19). STRONGLY DISAGREE	I am satisfied with the opportunities available at the library for my teenage children (ages 13-19). N/A

If you answered "Strongly Disagree" or "Somewhat Disagree," please explain:

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* 5. Has there been an instance when the library has been particularly helpful to you? If so, please tell us about it.

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* 6. The Geneva Public Library strives to offer a welcoming and functional space for people of all abilities. What can the library do to increase your access or the access of someone in your household to our resources and services?

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