Mobile Devices & Connectivity

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* 1. Who is your current cell phone provider?

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* 2. What brand of cell phone do you currently own:

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* 3. How many devices do you own and use personally?

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* 4. How many devices do you have within your household?

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* 5. How old is your cell phone:

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* 6. What brands of cell phones did you own in the past: (check all that apply)

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* 7. Did you buy your current phone directly from the manufacturer?

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* 8. Did you buy your current phone used?

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* 9. Do you have a contract with a cell phone provider?

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* 10. How long have you been using your current cell phone provider?

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* 11. How long do you have left on your cell phone provider contract?

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* 12. Are you satisfied with your current cell phone provider overall?

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* 13. Does your current cell service provider give good value for your money?

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* 14. Does your current cell phone provider, provide 24 hr technical support?

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* 15. Rank the following in terms of importance when choosing a cell phone service provider:

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* 16. How would you rate your level of satisfaction with your current cell phone service provider on the following factors: (1 being very dissatisfied, 5 being very satisfied)

  1 Very Dissatisfied 2 Dissatisfied 3 Neutral 4 Satisfied 5 Very Satisfied
Easy payment system
24/7 Technical Support
No connection fee
Speed of connection
Price
Bundling of other services
Product Offerings (discounted rates to other services like Spotify, Netflix, Apple Music etc.)
Reputation of service provider

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* 17. How would you rate the importance of the following factors when you choose a cell phone service provider? (1 being of least importance, 5 being of highest importance)

  1 No Importance 2 Very low importance 3 Neutral 4 Moderate importance 5 Highest importance 
Easy payment system
24/7 Technical Support
No connection fee
Speed of connection
Price
Bundling of other services
Product Offerings (discounted rates to other services like Spotify, Netflix, Apple Music etc.)
Downloading limit
Reputation of service provider

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* 18. If you have used more than one cell phone service provider, what prompted you to change?

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* 19. Do you intend to change your cell phone service provider in the near future?

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* 20. If you wanted to change your cell phone service provider, what would be the most difficult or inconvenient aspect for you?

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* 21. What do you use your cell phone for? (Check all that apply)

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* 22. Will you be an earlier adopter of 5G Technology?

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* 23. How do you prefer to learn about devices and services? (Check all that apply)

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