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Every year, Health Consumers Queensland undertakes an Annual Survey to understand if our work is effective. We want to know how we can do better as well as what’s working well already.

If you have used any of our services, or think you might like to in the future, please help us by completing this survey.

These survey results will help to guide our work in 2022 and beyond. Thank you so much for your participation!

The survey should take around 15 minutes to complete.

The survey closes at 8am on Friday 20 May.
 
 
This survey is hosted by Survey Monkey. Read more about Survey Monkey and your privacy.

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* 1. Who are you? (Select as many as apply to you)

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* 2. Please indicate any groups you identify as being a part of (Select as many as apply to you)

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* 3. Do you identify as...

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* 4. If you are an employee, what type of organisation do you work for?
(If this does not apply to you, please go to the next question)

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* 5. If you are a consumer or carer representative, what type of health organisation do you engage with most often?
(If this does not apply to you, please go to the next question)

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* 6. What is your age range?

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* 7. How likely are you to recommend Health Consumers Queensland to others?  (eg. Consumer opportunities, resources, strategic advice, support and mentoring, training )

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* 8. What has been the value of HCQ over the past 5 years?
(If you have known HCQ for less than 5 years, just comment on the time you have known us)

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* 9. What was the best thing you were involved in with HCQ in the past year?

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* 10. What's one thing you'd like to see Health Consumers Queensland do to improve consumer partnerships over the next 3-5 years?

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* 11. How confident do you feel using online methods of engagement, e.g video meetings, online surveys, webinars, online co-design sessions or focus groups, etc?

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* 12. Which of the following statements do you agree with in relation to HCQ's online activities? (Select as many as apply to you)

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* 13. If you participated in any of the following HCQ COVID-related activities over the past 12 months, how well did they work for you?

  It did not work well at all
Unhappy face
It did not work very well
Dissatisfied
It worked OK
Neutral face
It worked pretty well
Satisfied
It worked really well
Happy face
Didn't participate in this activity
HCQ "Consumer Conversations"
"Coffee and Connect" sessions
HCQ-run Webinars (eg."Are you Delta-Ready?" or co-hosted events with QDN or Queensland Children's Hospital)
HCQ Consumers, Community & Clinicians COVID Forum (C4F)
Rapid consultation on issues and or resources related to COVID-19
Aboriginal and Torres Strait Islander webinars, workshops and consultations
"How are you going living with COVID-19?"  Survey
Co-design sessions or focus groups

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* 14. If you participated in any of the following HCQ activities over the past 12 months, how well did they work for you?

  It did not work well at all
Unhappy face
It did not work very well
Dissatisfied
It worked OK
Neutral face
It worked pretty well
Satisfied
It worked really well
Happy face
Didn't participate in this activity
Kitchen Table Discussions Host/Participant
Co-design sessions or focus groups

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* 15. Thinking about the ways HCQ communicated over the last 12 months, how effective was HCQ at doing the following:

  Not effective at all   Unhappy face Not very effective   Dissatisfied Fairly effective   Neutral face Quite effective   Satisfied face Very effective   Happy face Did not participate
HCQ Facebook page
Sharing consumer perspectives via our "Issues Papers"
Sharing opportunities via our weekly "eAlerts"
HCQ communications (e.g emails, "eAlerts", "eNews")
HCQ Annual Report
Videos
Phoning/text messaging HCQ
Email responses from info@hcq.org.au or consumer@hcq.org.au addresses.
Kitchen Table Discussions 2021 wrap up presentation on Sway
Letters of support for consumers applying for representation roles

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* 16. Over the past 12 months, how useful have you found the following?

  Not useful at all 
Unhappy face
Not that useful
Dissatisfied
It was fairly useful
Neutral face
It was quite useful
Satisfied face
It was very useful
Happy face
Did not use this
Strategic advice on consumer engagement
HCQ training (such as "Fundamentals of Consumer Partnerships" training, "Engagement Snack Pack" training for health staff )
"HCQ TV" (our online broadcast in place of a 2021 Annual Forum)
Supporting you and your specific needs to participate in online activities
Support and mentoring
Briefings before and after meetings (e.g. Qld Clinical Senate, VAD meetings)
Remuneration and reimbursement process  (This question refers to HCQ payments, not payments from Qld Health or other health service)
Increasing your awareness of the value of involving consumers in decision making
Helping health staff and consumers to partner together during COVID-19

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* 17. How true are these statements for any recruitment processes you've been a part of, whether you applied for a role or requested a consumer representative for your engagement activity?

Recruitment processes could be for consumer representative roles, online consultation, Kitchen Table Discussion/Yarning Circle host/participant

  Completely untrue
Unhappy face
Mostly untrue
Dissatisfied face
Neutral 
Neutral face
Mostly true
Satisfied face
Completely true
Happy face
N/A
I had all the information I needed for the process
There was adequate advice and support from HCQ to help with any questions (recruiting or applying) 
The information provided was clear and easy to understand in the application EOI form
I knew that my EOI form had been received
I was advised that I was successful/ unsuccessful
I had the opportunity to ask for more information about my application

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* 18. On a scale of 1-5 (1 not useful and 5 very useful) how useful have you found the following Health Consumers Queensland resources in the last 12 months?

  Not useful at all
Unhappy face
Not very useful
Dissatisfied face
A bit useful
Neutral face
Quite useful
Satisfied face
Really useful
Happy face
I haven't used them
"Consumer and Community Engagement Framework"
"A Guide for Health Staff Partnering with Consumers"
"A Guide for Consumers Partnering with Health Organisations"
HCQ website at hcq.org.au
Consumer Remuneration and Reimbursement Position Statement (HCQ's one page guideline on remunerating consumers)
"Youth Engagement Framework"
"Queensland Digital Health Consumer Charter"

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* 19. Below are HCQ's Strategic Objectives which are the main goals of our organisation. Please rate how well you think HCQ did the against each of them the past 12 months:

  Very badly
Unhappy face
Not very well
Dissatisfied face
HCQ did OK
Neutral face
Quite well
 Satisfied face
Exceptionally well
Happy face
I don't know
Enabling health consumers and healthcare staff statewide
Acting as an agent of change for consumer-centred health care
Enhancing effective partnerships between consumers and health organisations
Building and using evidence to support consumer engagement
Being transparent and enduring in their work
Addressing the social determinants of health

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* 20. And finally, is there anything else you would like to tell us?

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