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2022 Customer Satisfaction Survey for Electronic Connector Co.

Question Title

* 1. Did your recent interaction with ECCO meet your expectations?

Consistently more than expected

More than expected

As expected

Less than expected

EXPLAIN:

Question Title

* 2. Compared to our competitors, is our speed of service better, worse, or about the same?

A great deal better

Quite a bit better

Somewhat better

Somewhat worse

Quite a bit worse

A great deal worse

EXPLAIN:

Question Title

* 3. Overall, was our product delivered "on time & in full" with proper packaging & assembly?

Always

As expected

Sometimes

Hardly ever

Other (please specify)

Question Title

* 4. Overall, did you get what you needed from us; including technical support, timely quoting & order confirmation, tracking information, documentation, etc.?

Extremely satisfied

Moderately satisfied

Slightly satisfied

Slightly dissatisfied

Moderately dissatisfied

Extremely dissatisfied

DETAILS: (please specify)

Question Title

* 5. How likely is it that you would recommend ECCO to a friend or colleague?

Not at all likely

Extremely likely

Question Title

* 6. How satisfied were you with the look and feel of the ECCO website, www.eccoconnectors.com?

Not satisfied at all

Somewat satisfied but needs improvement

Satisfied, and on par with competitors

Very satisfied and exceeds my expectations

Not satisfied at all

Somewat satisfied but needs improvement

Satisfied, and on par with competitors

Very satisfied and exceeds my expectations

ECCO's web site could improve in this area____________(please specify)

Question Title

* 7. What 1 important improvement could ECCO make to its Product or Services offering (e.g. new manufacturer, new value added service, improved web & digital ordering tools, etc.)