Canadian Footwear - Customer Experience Survey (Store) - Version II (April 1, 2021)

Hello and Welcome to Canadian Footwear!!

Thank you for taking time to help us better understand our business and the ways we can improve our service to you our dearly valued customer. This survey is composed of 28 questions and should take just under 10 minutes to complete. Please be as candid as possible. We have a service improvement mindset and are looking for opportunities. We very much value your feedback and appreciate your insights.

Question Title

* 1. Which Canadian Footwear location did you attend?

Winnipeg @ 128 Adelaide St.

Winnipeg @ 1530 Regent Ave.

Winnipeg @ 1504 St. Mary’s Road

Calgary @ Unit 173 – 5005 Dalhousie Dr

Question Title

* 2. What invite method was extended to you to complete this survey?

Link at bottom of purchase receipt

I received a phone call and was sent an e-mail invite

I received a phone call and completed the survey on the phone

Link on CanadianFootwear.com

Question Title

* 3. What was the initial primary intention of your visit to Canadian Footwear?

Appointment or Engagement with the Foot Health Clinic

Shopping - to buy replacement shoes

Shopping - to buy additional shoes

shopping - to buy footwear accessories

Simply Browsing

Question Title

* 4. For whom did you originally intend to shop/purchase for?

Myself

A Spouse or Partner

A Child

A Person under your charge (Caregiver)

Other (please specify)

Question Title

* 5. How did you learn about Canadian Footwear?

Recommendation from a Friend or Family member

Store Signage

Newspaper Ad (Print Media)

Radio

Television

Online Advertisement

Other (please specify)