Question Title

* 1. What was the main reason you came to the Emergency Department (ED)?

Question Title

* 2. When you first arrived at the ED, how long was it before someone talked to you about the reason you were here?

Question Title

* 3. Did Nurses treat you with courtesy and respect?

Question Title

* 4. Did Nurses listen carefully to you?

Question Title

* 5. Did Nurses explain things in a way you could understand?

Question Title

* 6. Did Doctors treat you with courtesy and respect?

Question Title

* 7. Did Doctors listen carefully to you?

Question Title

* 8. Did Doctors explain things in a way you could understand?

Question Title

* 9. Do you feel there was good communication about your care between doctors, nurses and other hospital staff?

Question Title

* 10. Did care providers help to ease your discomfort, pain or symptoms?

Question Title

* 11. Did you get the emotional support you needed to help you with any anxieties, fears or worries you had during this ED visits?

Question Title

* 12. Before you left the ED, if given any new medications, did a Doctor or Nurse explain what the medicine was for?

Question Title

* 13. Did you receive enough information from the hospital team members about what to do if you were worried about your condition or treatment after you left the hospital?

Question Title

* 14. Overall, how long did your visit to the ED last

Question Title

* 15. Did team members provide communication and updates about your wait time?

Question Title

* 16. If you had a long wait, were you told why?

Question Title

* 17. Canadians come from different ethnic backgrounds religious beliefs and gender identifications. At our hospital we strive to treat everyone equally, fairly and appropriately. Have you experienced any challenges in these areas? If so, your input would be appreciated.

Question Title

* 18. Did you have any difficulty getting your needs met for mobility, hearing, vision or any other challenges you may have?

Question Title

* 19. Overall, do you feel you were helped by your hospital visit?

Question Title

* 20. Overall, at this ED visit, I had a very:

Question Title

* 21. What else would you like to say about this Emergency Department experience? (Please do not include any names, contact information or identifying information.)

T