Behavioral Health Consumer Satisfaction Survey FY22 Behavioral Health Consumer Satisfaction Survey FY22 Please help us serve you better by completing this short survey! Question Title * 1. What programs/services are you involved in at Transitions? (Choose all that apply) Outpatient Therapy Substance Use Treatment Children/Adolescent Casemanagement (SASS) Community Support (Adult) Peer Support Residential (Community Villa) Question Title * 2. Please rate the following: Poor Fair Good Very Good Excellent Accessibility, cleanliness, and comfort of facilities Accessibility, cleanliness, and comfort of facilities Poor Accessibility, cleanliness, and comfort of facilities Fair Accessibility, cleanliness, and comfort of facilities Good Accessibility, cleanliness, and comfort of facilities Very Good Accessibility, cleanliness, and comfort of facilities Excellent Wait time until first appointment Wait time until first appointment Poor Wait time until first appointment Fair Wait time until first appointment Good Wait time until first appointment Very Good Wait time until first appointment Excellent Helpfulness and friendliness of agency staff members Helpfulness and friendliness of agency staff members Poor Helpfulness and friendliness of agency staff members Fair Helpfulness and friendliness of agency staff members Good Helpfulness and friendliness of agency staff members Very Good Helpfulness and friendliness of agency staff members Excellent Question Title * 3. Please rate the following: Poor Fair Good Very Good Excellent The degree to which treatment helped you to deal with your problem/complaint The degree to which treatment helped you to deal with your problem/complaint Poor The degree to which treatment helped you to deal with your problem/complaint Fair The degree to which treatment helped you to deal with your problem/complaint Good The degree to which treatment helped you to deal with your problem/complaint Very Good The degree to which treatment helped you to deal with your problem/complaint Excellent The degree to which services have supported your efforts to become more self-sufficient The degree to which services have supported your efforts to become more self-sufficient Poor The degree to which services have supported your efforts to become more self-sufficient Fair The degree to which services have supported your efforts to become more self-sufficient Good The degree to which services have supported your efforts to become more self-sufficient Very Good The degree to which services have supported your efforts to become more self-sufficient Excellent Overall quality of care and services Overall quality of care and services Poor Overall quality of care and services Fair Overall quality of care and services Good Overall quality of care and services Very Good Overall quality of care and services Excellent Question Title * 4. Please rate your agreement to the statement "I would recommend Transitions of Western Illinois to a friend". Strongly Agree Agree Disagree Strongly Disagree Please finish survey on back of this page Question Title * 5. Please rate your agreement with the statement "I am satisfied with the services that I receive from Transitions of Western Illinois." Strongly Agree Agree Disagree Strongly Disagree Question Title * 6. Please rate Transitions' cultural sensitivity. Poor Fair Good Very Good Excellent Poor Fair Good Very Good Excellent Question Title * 7. How could Transitions' cultural sensitivity be improved? Question Title * 8. Other Comments/How could Transitions of Western Illinois' services be improved? Question Title * 9. We like to recognize our employees. Who did an excellent job with you or who would you like to recognize? Done >>