Thank you for being a GCB e-access online banking customer! We greatly value your opinion and invite you to give us your feedback by completing this survey.  Please do not enter any personal or private information when completing this survey. Thanks for helping us continually improve!

Please rate GCB's e-access Internet Banking System.

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* 1. Please rate GCB's e-access Internet Banking System.

  Poor Fair Satisfactory Very Good Exceptional N/A
Overall Rating
Please rate the e-access customer service you've received during business hours (Mon-Fri, 8am-5pm).

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* 2. Please rate the e-access customer service you've received during business hours (Mon-Fri, 8am-5pm).

  Poor Fair Satisfactory Very Good Exceptional N/A
Day Service Rating
Please rate the e-access customer service you've received after normal business hours.

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* 3. Please rate the e-access customer service you've received after normal business hours.

  Poor Fair Satisfactory Very Good Exceptional N/A
After-hours Service Rating
Please rate our Bill Pay Service.

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* 4. Please rate our Bill Pay Service.

  Poor Fair Satisfactory Very Good Exceptional N/A
Bill Pay Rating
Please rate the Popmoney® Service offered through the Bill Pay System (Person to Person Payments).

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* 5. Please rate the Popmoney® Service offered through the Bill Pay System (Person to Person Payments).

  Poor Fair Satisfactory Very Good Exceptional N/A
Popmoney Rating
Please rate our e-statement service (accessing periodic account statements online or through our mobile app).

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* 6. Please rate our e-statement service (accessing periodic account statements online or through our mobile app).

  Poor Fair Satisfactory Very Good Exceptional N/A
e-statement Rating
Please rate e-access Mobile Banking App.

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* 7. Please rate e-access Mobile Banking App.

  Poor Fair Satisfactory Very Good Exceptional N/A
Mobile Banking Rating
Please rate our Mobile Check Deposit service.

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* 8. Please rate our Mobile Check Deposit service.

  Poor Fair Satisfactory Very Good Exceptional N/A
Mobile Deposit Rating
Please rate Mobile Wallets (using a GCB debit card via Apple Pay®, Google Pay®, or Samsung Pay®).

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* 9. Please rate Mobile Wallets (using a GCB debit card via Apple Pay®, Google Pay®, or Samsung Pay®).

  Poor Fair Satisfactory Very Good Exceptional N/A
Mobile Wallet Rating
If we were to offer enhanced personal financial management tools, such as account aggregation, budgeting, and other digital money management tools, how likely would you be to utilize them?

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* 10. If we were to offer enhanced personal financial management tools, such as account aggregation, budgeting, and other digital money management tools, how likely would you be to utilize them?

Please provide any other comments or suggestions you would like to share with us.

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* 11. Please provide any other comments or suggestions you would like to share with us.

If you would like a response to any of your comments, please enter your e-mail address.

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* 12. If you would like a response to any of your comments, please enter your e-mail address.

Please do not enter any personal or private information when submitting this survey. Thank you for your time.

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