Information and Communications: Obstacles experienced by people with disabilities related to hearing, speaking, reading, writing or understanding, and those who communicate in different ways. Examples of communications barriers include but are not limited to:
o Using small print or poor colour contrast
o Websites and documents that are not compatible with screen readers
o Writing documents with complex language instead of simple and easy to understand words
o Only providing customers with one option to contact the organization instead of multiple options such as email, phone, and in-person