PARKERSBURG SERVICE SURVEY

1. INITIAL CONTACT

Please provide your initial impressions of our company

Question Title

* Do we answer your calls promptly and route your inquiries to the proper person?

Exceeds Expectations

Meets Expectations

Below Expectations

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* Are our representatives helpful and courteous?

Exceeds Expectations

Meets Expectations

Below Expectations

Question Title

* If your KSS contact was unavailable when you called, did you receive a prompt return phone call?

Exceeds Expectations

Meets Expectations

Below Expectations