Client Experience Survey 2023/2024

	Never	Some of the time	Most of the time	Always
The Health Centre space is free from barriers and I can do what I need to when I'm there	The Health Centre space is free from barriers and I can do what I need to when I'm there Never	The Health Centre space is free from barriers and I can do what I need to when I'm there Some of the time	The Health Centre space is free from barriers and I can do what I need to when I'm there Most of the time	The Health Centre space is free from barriers and I can do what I need to when I'm there Always
Services are offered in a way that meets my needs (language, culture, safety, etc.)	Services are offered in a way that meets my needs (language, culture, safety, etc.) Never	Services are offered in a way that meets my needs (language, culture, safety, etc.) Some of the time	Services are offered in a way that meets my needs (language, culture, safety, etc.) Most of the time	Services are offered in a way that meets my needs (language, culture, safety, etc.) Always
Staff speak using plain language that is easy to understand and avoid confusing words.	Staff speak using plain language that is easy to understand and avoid confusing words. Never	Staff speak using plain language that is easy to understand and avoid confusing words. Some of the time	Staff speak using plain language that is easy to understand and avoid confusing words. Most of the time	Staff speak using plain language that is easy to understand and avoid confusing words. Always
I trust the Health Centre staff to keep information about me private.	I trust the Health Centre staff to keep information about me private. Never	I trust the Health Centre staff to keep information about me private. Some of the time	I trust the Health Centre staff to keep information about me private. Most of the time	I trust the Health Centre staff to keep information about me private. Always
I am confident that staff has the knowledge, time and resources to help me.	I am confident that staff has the knowledge, time and resources to help me. Never	I am confident that staff has the knowledge, time and resources to help me. Some of the time	I am confident that staff has the knowledge, time and resources to help me. Most of the time	I am confident that staff has the knowledge, time and resources to help me. Always
Staff helps me get the services I need at the Health Centre and in the community.	Staff helps me get the services I need at the Health Centre and in the community. Never	Staff helps me get the services I need at the Health Centre and in the community. Some of the time	Staff helps me get the services I need at the Health Centre and in the community. Most of the time	Staff helps me get the services I need at the Health Centre and in the community. Always
Using Health Centre services has improved my health and well-being.	Using Health Centre services has improved my health and well-being. Never	Using Health Centre services has improved my health and well-being. Some of the time	Using Health Centre services has improved my health and well-being. Most of the time	Using Health Centre services has improved my health and well-being. Always
I receive services when I need them.	I receive services when I need them. Never	I receive services when I need them. Some of the time	I receive services when I need them. Most of the time	I receive services when I need them. Always
There are enough opportunities to give feedback or suggestions.	There are enough opportunities to give feedback or suggestions. Never	There are enough opportunities to give feedback or suggestions. Some of the time	There are enough opportunities to give feedback or suggestions. Most of the time	There are enough opportunities to give feedback or suggestions. Always
I would recommend the Health Centre services and programs to my friends and family.	I would recommend the Health Centre services and programs to my friends and family. Never	I would recommend the Health Centre services and programs to my friends and family. Some of the time	I would recommend the Health Centre services and programs to my friends and family. Most of the time	I would recommend the Health Centre services and programs to my friends and family. Always
I am satisfied with the services and programs I receive through the Health Centre	I am satisfied with the services and programs I receive through the Health Centre Never	I am satisfied with the services and programs I receive through the Health Centre Some of the time	I am satisfied with the services and programs I receive through the Health Centre Most of the time	I am satisfied with the services and programs I receive through the Health Centre Always
I feel comfortable and welcome at the Health Centre.	I feel comfortable and welcome at the Health Centre. Never	I feel comfortable and welcome at the Health Centre. Some of the time	I feel comfortable and welcome at the Health Centre. Most of the time	I feel comfortable and welcome at the Health Centre. Always

Never

Some of the time

Most of the time

Always

The Health Centre space is free from barriers and I can do what I need to when I'm there

The Health Centre space is free from barriers and I can do what I need to when I'm there Never

The Health Centre space is free from barriers and I can do what I need to when I'm there Some of the time

The Health Centre space is free from barriers and I can do what I need to when I'm there Most of the time

The Health Centre space is free from barriers and I can do what I need to when I'm there Always

Services are offered in a way that meets my needs (language, culture, safety, etc.)

Services are offered in a way that meets my needs (language, culture, safety, etc.) Never

Services are offered in a way that meets my needs (language, culture, safety, etc.) Some of the time

Services are offered in a way that meets my needs (language, culture, safety, etc.) Most of the time

Services are offered in a way that meets my needs (language, culture, safety, etc.) Always

Staff speak using plain language that is easy to understand and avoid confusing words.

Staff speak using plain language that is easy to understand and avoid confusing words. Never

Staff speak using plain language that is easy to understand and avoid confusing words. Some of the time

Staff speak using plain language that is easy to understand and avoid confusing words. Most of the time

Staff speak using plain language that is easy to understand and avoid confusing words. Always

I trust the Health Centre staff to keep information about me private.

I trust the Health Centre staff to keep information about me private. Never

I trust the Health Centre staff to keep information about me private. Some of the time

I trust the Health Centre staff to keep information about me private. Most of the time

I trust the Health Centre staff to keep information about me private. Always

I am confident that staff has the knowledge, time and resources to help me.

I am confident that staff has the knowledge, time and resources to help me. Never

I am confident that staff has the knowledge, time and resources to help me. Some of the time

I am confident that staff has the knowledge, time and resources to help me. Most of the time

I am confident that staff has the knowledge, time and resources to help me. Always

Staff helps me get the services I need at the Health Centre and in the community.

Staff helps me get the services I need at the Health Centre and in the community. Never

Staff helps me get the services I need at the Health Centre and in the community. Some of the time

Staff helps me get the services I need at the Health Centre and in the community. Most of the time

Staff helps me get the services I need at the Health Centre and in the community. Always

Using Health Centre services has improved my health and well-being.

Using Health Centre services has improved my health and well-being. Never

Using Health Centre services has improved my health and well-being. Some of the time

Using Health Centre services has improved my health and well-being. Most of the time

Using Health Centre services has improved my health and well-being. Always

I receive services when I need them.

I receive services when I need them. Never

I receive services when I need them. Some of the time

I receive services when I need them. Most of the time

I receive services when I need them. Always

There are enough opportunities to give feedback or suggestions.

There are enough opportunities to give feedback or suggestions. Never

There are enough opportunities to give feedback or suggestions. Some of the time

There are enough opportunities to give feedback or suggestions. Most of the time

There are enough opportunities to give feedback or suggestions. Always

I would recommend the Health Centre services and programs to my friends and family.

I would recommend the Health Centre services and programs to my friends and family. Never

I would recommend the Health Centre services and programs to my friends and family. Some of the time

I would recommend the Health Centre services and programs to my friends and family. Most of the time

I would recommend the Health Centre services and programs to my friends and family. Always

I am satisfied with the services and programs I receive through the Health Centre

I am satisfied with the services and programs I receive through the Health Centre Never

I am satisfied with the services and programs I receive through the Health Centre Some of the time

I am satisfied with the services and programs I receive through the Health Centre Most of the time

I am satisfied with the services and programs I receive through the Health Centre Always

I feel comfortable and welcome at the Health Centre.

I feel comfortable and welcome at the Health Centre. Never

I feel comfortable and welcome at the Health Centre. Some of the time

I feel comfortable and welcome at the Health Centre. Most of the time

I feel comfortable and welcome at the Health Centre. Always

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* 2. Thinking of your overall experience with our Health Centre programs and services what are two things done very well?

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* 3. Thinking of your overall experience with our Health Centre programs and services what are two things that can be improved?

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* 4. Is there any additional information or feedback you would like to share with us that could help us improve the way we provide care or services?

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* 5. Please answer Questions 5-7 if you have a Doctor or Nurse Practitioner here. (Everyone else skip to Question 8)
The last time you were sick or were concerned you had a health problem did you get an appointment on the day you wanted?

Yes

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* 6. Please answer Questions 5-7 if you have a Doctor or Nurse Practitioner here. (Everyone else skip to Question 8)
How Many days did it take from when you first tried to see your doctor or nurse practitioner to when you actually SAW him/her or someone else in the Health Centre?

Same day

Next day

2-19 days

20 or more days

Not applicable (don't know/refused)

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* 7. Please answer Questions 5-7 if you have a Doctor or Nurse Practitioner here. (Everyone else skip to Question 8)
When you see your Doctor or Nurse Practitioner, how often do they or someone else in the Health Centre:

	Never	Rarely	Sometimes	Often	Always
give you an opportunity to ask questions about recommended treatment?	give you an opportunity to ask questions about recommended treatment? Never	give you an opportunity to ask questions about recommended treatment? Rarely	give you an opportunity to ask questions about recommended treatment? Sometimes	give you an opportunity to ask questions about recommended treatment? Often	give you an opportunity to ask questions about recommended treatment? Always
involve you as much as you want to be in decisions about your care and treatment?	involve you as much as you want to be in decisions about your care and treatment? Never	involve you as much as you want to be in decisions about your care and treatment? Rarely	involve you as much as you want to be in decisions about your care and treatment? Sometimes	involve you as much as you want to be in decisions about your care and treatment? Often	involve you as much as you want to be in decisions about your care and treatment? Always
spend enough time with you?	spend enough time with you? Never	spend enough time with you? Rarely	spend enough time with you? Sometimes	spend enough time with you? Often	spend enough time with you? Always

Question Title

* 8. 'A sense of belonging is the feeling of being connected and accepted within one's community'
Would you describe your sense of belonging to your community as:

Very Weak

Somewhat Weak

Somewhat Strong

Very Strong

Prefer not to answer

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* 9. In general, would you say your overall physical health is:

Poor

Fair

Good

Very Good

Excellent

Prefer not to answer

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* 10. In general, would you say your overall mental health is:

Poor

Fair

Good

Very Good

Excellent

Prefer not to answer

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* 11. How long have you been a client at the Health Centre

Less than 6 months

Between 6 months and 1 year

Between 1 year and 3 years

Between 3 years and 5 years

Longer than 5 years

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* 12. How would you describe your gender

Female

Male

Non-binary

Prefer not to answer

Prefer to self describe as:

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* 13. How old are you?

18 and under

19-34

35-49

50-64

65+

Client Experience Survey 2023/2024

Question Title

* 1. Please rate the following aspects of your experience:

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* 2. Thinking of your overall experience with our Health Centre programs and services what are two things done very well?

Question Title

* 3. Thinking of your overall experience with our Health Centre programs and services what are two things that can be improved?

Question Title

* 4. Is there any additional information or feedback you would like to share with us that could help us improve the way we provide care or services?

Question Title

* 5. Please answer Questions 5-7 if you have a Doctor or Nurse Practitioner here. (Everyone else skip to Question 8)The last time you were sick or were concerned you had a health problem did you get an appointment on the day you wanted?

Question Title

* 6. Please answer Questions 5-7 if you have a Doctor or Nurse Practitioner here. (Everyone else skip to Question 8)How Many days did it take from when you first tried to see your doctor or nurse practitioner to when you actually SAW him/her or someone else in the Health Centre?

Question Title

* 7. Please answer Questions 5-7 if you have a Doctor or Nurse Practitioner here. (Everyone else skip to Question 8) When you see your Doctor or Nurse Practitioner, how often do they or someone else in the Health Centre:

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* 8. 'A sense of belonging is the feeling of being connected and accepted within one's community'Would you describe your sense of belonging to your community as:

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* 9. In general, would you say your overall physical health is:

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* 10. In general, would you say your overall mental health is:

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* 11. How long have you been a client at the Health Centre

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* 12. How would you describe your gender

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* 13. How old are you?

* 5. Please answer Questions 5-7 if you have a Doctor or Nurse Practitioner here. (Everyone else skip to Question 8)
The last time you were sick or were concerned you had a health problem did you get an appointment on the day you wanted?

* 6. Please answer Questions 5-7 if you have a Doctor or Nurse Practitioner here. (Everyone else skip to Question 8)
How Many days did it take from when you first tried to see your doctor or nurse practitioner to when you actually SAW him/her or someone else in the Health Centre?

* 7. Please answer Questions 5-7 if you have a Doctor or Nurse Practitioner here. (Everyone else skip to Question 8)
When you see your Doctor or Nurse Practitioner, how often do they or someone else in the Health Centre:

* 8. 'A sense of belonging is the feeling of being connected and accepted within one's community'
Would you describe your sense of belonging to your community as: