9th Edition of the Descartes Forwarder & Broker Industry Benchmark Survey

1. Introduction & Demographics

This benchmark survey will help forwarders and brokers like yourself gain a better understanding of the issues, strategies, tactics and technologies that are shaping the industry today and in the future. Entering your contact information is optional at the end of the survey, and all data is treated as highly confidential. Should you choose to provide your email address, we will send you an executive summary of the benchmark study for review and further analysis.

Question Title

* 1. What kind of services do you provide? (select all that apply)

International Forwarder

Domestic Forwarder

NVOCC

Customs Broker

Foreign Trade Zone / Customs Bonded Warehouse

Other (please elaborate)

Question Title

* 2. Where are your operations? (select all that apply)

Canada

Europe

Asia

Latin America

Middle East / Africa

Australasia

Question Title

* 3. Yearly shipment volume (select one)

<10K shipments

>10K - 25K shipments

>25K - 100K shipments

> 100K

Question Title

* 4. What mode(s) of transportation is your company’s focus? (select all that apply)

Air

Ocean

Rail

Truck

Question Title

* 5. How has the size of your customers’ shipments changed over the last 2-3 years?

5%+ larger

Up to 5% larger

Same as before

Up to 5% smaller

>5% smaller