FY27 Louisville WHEELS Transportation Client Satisfaction Survey

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1. What is your county of residence?

Jefferson

Bullitt

Shelby

Spencer

Henry

Oldham

Trimble

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2. Age

60-69

70-79

80-89

90 and Over

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3. Gender

Female

Male

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4. Race

White

African American

Hispanic

Asian

American Indian

Native Hawaiian/ Pacific Islander

Other (please specify)

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5. Do you live...

Alone

With Spouse

With Children

With other relatives

With non-relatives

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6. How did you learn about this transportation service?

Brochure

Friend/Relative

Media

Agency Referral

Other (please specify)

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7. On average, how many times a month do you use this transportation service?

1-5

6-10

11-15

16 or more

do not use it every month

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8. Do you have any other means of transportation?

Yes

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9. Do you use this transportation service mostly to get to: (Please check all that apply)

Doctor

Senior Center

Both

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10. How would you rate the friendliness and courtesy of the drivers?

Excellent

Very Good

Good

Fair

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11. How satisfied are you with the vehicles in terms of comfort, cleaniness and your ability to get on and off?

Very Satisfied

Satisfied

Dissatisfied

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12. How often do you have to reschedule medical appointments because you cannot get a ride when you need it?

Often

Sometimes

Never

N/A

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13. Is your driver on time picking you up from your home?

Always

Most of the time

Rarely

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14. Is your driver on time picking you up to take you home?

Always

Most of the time

Rarely

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15. Are you aware that you can make a donation toward the ride if you wish?

Yes

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16. Overall, how would you rate this transportation service?

Excellent

Very Good

Good

Fair

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17. Do you have any recommendations for improving this transportation service?

Extend service hours

Provide service on the weekends

Provide transportation to more destinations

Reduce the waiting time for a ride

Drivers should provide more help into and out of the vehicle

No recommendations

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* 1. What is your county of residence?

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* 2. Age

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* 3. Gender

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* 4. Race

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* 5. Do you live...

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* 6. How did you learn about this transportation service?

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* 7. On average, how many times a month do you use this transportation service?

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* 8. Do you have any other means of transportation?

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* 9. Do you use this transportation service mostly to get to: (Please check all that apply)

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* 10. How would you rate the friendliness and courtesy of the drivers?

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* 11. How satisfied are you with the vehicles in terms of comfort, cleaniness and your ability to get on and off?

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* 12. How often do you have to reschedule medical appointments because you cannot get a ride when you need it?

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* 13. Is your driver on time picking you up from your home?

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* 14. Is your driver on time picking you up to take you home?

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* 15. Are you aware that you can make a donation toward the ride if you wish?

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* 16. Overall, how would you rate this transportation service?

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* 17. Do you have any recommendations for improving this transportation service?

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* 18. Additional Comments

1. What is your county of residence?

2. Age

3. Gender

4. Race

5. Do you live...

6. How did you learn about this transportation service?

7. On average, how many times a month do you use this transportation service?

8. Do you have any other means of transportation?

9. Do you use this transportation service mostly to get to: (Please check all that apply)

10. How would you rate the friendliness and courtesy of the drivers?

11. How satisfied are you with the vehicles in terms of comfort, cleaniness and your ability to get on and off?

12. How often do you have to reschedule medical appointments because you cannot get a ride when you need it?

13. Is your driver on time picking you up from your home?

14. Is your driver on time picking you up to take you home?

15. Are you aware that you can make a donation toward the ride if you wish?

16. Overall, how would you rate this transportation service?

17. Do you have any recommendations for improving this transportation service?

18. Additional Comments