FY26 Louisville Wheels Transportation Client Satisfaction Survey

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* 1. What is your county of residence?

Jefferson

Bullitt

Shelby

Spencer

Henry

Oldham

Trimble

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* 2. Age

60-69

70-79

80-89

90 and Over

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* 3. Gender

Female

Male

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* 4. Race

White

African American

Hispanic

Asian

American Indian

Native Hawaiian/ Pacific Islander

Other (please specify)

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* 5. Do you live...

Alone

With Spouse

With Children

With other relatives

With non-relatives

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* 6. How did you learn about this transportation service?

Brochure

Friend/Relative

Media

Agency Referral

Other (please specify)

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* 7. On average, how many times a month do you use this transportation service?

1-5

6-10

11-15

16 or more

do not use it every month

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* 8. Do you have any other means of transportation?

Yes

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* 9. Do you use this transportation service mostly to get to: (Please check all that apply)

Doctor

Senior Center

Both

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* 10. How would you rate the friendliness and courtesy of the drivers?

Excellent

Very Good

Good

Fair

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* 11. How satisfied are you with the vehicles in terms of comfort, cleaniness and your ability to get on and off?

Very Satisfied

Satisfied

Dissatisfied

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* 12. How often do you have to reschedule medical appointments because you cannot get a ride when you need it?

Often

Sometimes

Never

N/A

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* 13. Is your driver on time picking you up from your home?

Always

Most of the time

Rarely

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* 14. Is your driver on time picking you up to take you home?

Always

Most of the time

Rarely

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* 15. Are you aware that you can make a donation toward the ride if you wish?

Yes

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* 16. Overall, how would you rate this transportation service?

Excellent

Very Good

Good

Fair

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* 17. Do you have any recommendations for improving this transportation service?

Extend service hours

Provide service on the weekends

Provide transportation to more destinations

Reduce the waiting time for a ride

Drivers should provide more help into and out of the vehicle

No recommendations

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* 1. What is your county of residence?

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* 2. Age

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* 3. Gender

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* 4. Race

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* 5. Do you live...

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* 6. How did you learn about this transportation service?

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* 7. On average, how many times a month do you use this transportation service?

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* 8. Do you have any other means of transportation?

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* 9. Do you use this transportation service mostly to get to: (Please check all that apply)

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* 10. How would you rate the friendliness and courtesy of the drivers?

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* 11. How satisfied are you with the vehicles in terms of comfort, cleaniness and your ability to get on and off?

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* 12. How often do you have to reschedule medical appointments because you cannot get a ride when you need it?

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* 13. Is your driver on time picking you up from your home?

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* 14. Is your driver on time picking you up to take you home?

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* 15. Are you aware that you can make a donation toward the ride if you wish?

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* 16. Overall, how would you rate this transportation service?

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* 17. Do you have any recommendations for improving this transportation service?

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* 18. Additional Comments