FTW Survey - Durban / Richards Bay

Durban is a key strategic logistics hub and the port of Durban plays a vital role. But how efficient is the port? Are delays on the rise – or is Transnet making headway? What are the other transport pain points?

This FTW survey hopes to answer these questions and more – and we need your input! The results will be published in FTW’s Durban / Richards Bay feature in June 2016.

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* 1. Demographic questions

Name

Company name (and branch – if relevant)

Job title

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* 2. Can we quote you by name when we use your comments in an article?

Yes

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* 3. On a scale of 1 to 10 (1 being the least efficient), could you rate the following ports/terminals in terms of operational efficiency. Rate only the ones you use regularly

	1	2	3	4	5	6	7	8	9	10
Durban Container Terminal Pier 2	Durban Container Terminal Pier 2 1	Durban Container Terminal Pier 2 2	Durban Container Terminal Pier 2 3	Durban Container Terminal Pier 2 4	Durban Container Terminal Pier 2 5	Durban Container Terminal Pier 2 6	Durban Container Terminal Pier 2 7	Durban Container Terminal Pier 2 8	Durban Container Terminal Pier 2 9	Durban Container Terminal Pier 2 10
Durban Container Terminal Pier 1	Durban Container Terminal Pier 1 1	Durban Container Terminal Pier 1 2	Durban Container Terminal Pier 1 3	Durban Container Terminal Pier 1 4	Durban Container Terminal Pier 1 5	Durban Container Terminal Pier 1 6	Durban Container Terminal Pier 1 7	Durban Container Terminal Pier 1 8	Durban Container Terminal Pier 1 9	Durban Container Terminal Pier 1 10
Maydon Wharf	Maydon Wharf 1	Maydon Wharf 2	Maydon Wharf 3	Maydon Wharf 4	Maydon Wharf 5	Maydon Wharf 6	Maydon Wharf 7	Maydon Wharf 8	Maydon Wharf 9	Maydon Wharf 10
Durban Ro-Ro	Durban Ro-Ro 1	Durban Ro-Ro 2	Durban Ro-Ro 3	Durban Ro-Ro 4	Durban Ro-Ro 5	Durban Ro-Ro 6	Durban Ro-Ro 7	Durban Ro-Ro 8	Durban Ro-Ro 9	Durban Ro-Ro 10
Richards Bay Coal Terminal	Richards Bay Coal Terminal 1	Richards Bay Coal Terminal 2	Richards Bay Coal Terminal 3	Richards Bay Coal Terminal 4	Richards Bay Coal Terminal 5	Richards Bay Coal Terminal 6	Richards Bay Coal Terminal 7	Richards Bay Coal Terminal 8	Richards Bay Coal Terminal 9	Richards Bay Coal Terminal 10

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* 4. In your opinion, what are the biggest trade barriers at the ports (please rate them from 1 to 5, 1 being the biggest)

	1	2	3	4	5
Port and other related charges	Port and other related charges 1	Port and other related charges 2	Port and other related charges 3	Port and other related charges 4	Port and other related charges 5
Operational inefficiency	Operational inefficiency 1	Operational inefficiency 2	Operational inefficiency 3	Operational inefficiency 4	Operational inefficiency 5
Port congestion	Port congestion 1	Port congestion 2	Port congestion 3	Port congestion 4	Port congestion 5
Inadequate equipment	Inadequate equipment 1	Inadequate equipment 2	Inadequate equipment 3	Inadequate equipment 4	Inadequate equipment 5
Other (please elaborate below)	Other (please elaborate below) 1	Other (please elaborate below) 2	Other (please elaborate below) 3	Other (please elaborate below) 4	Other (please elaborate below) 5

Please elaborate if you selected "other"

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* 5. Please explain your answer to question 4. (Optional)

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* 6. In your opinion how should these trade barriers be addressed and by whom?

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* 7. In your opinion, which is the best alternative to the port of Durban?

Port of Maputo

Port of Beira

Port of Walvis Bay

Port of Cape Town

Port of Ngqura

Port of Port Elizabeth

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* 8. Please explain your answer to the above question.

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* 9. Are you experiencing delays at the Durban Container Terminal?

Yes

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* 10. If ‘yes’ what was the average delay 10 years and ago and what is the average delay currently? If there’s a discrepancy, why?

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* 11. Do you make use of rail on the Durban-Gauteng corridor?

Yes

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* 12. If yes, please explain what you use it for. If no, please explain what needs to change for you to make the switch.

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* 13. What are the biggest challenges on the Durban-Gauteng road corridor?
Please rate on a scale of 1 to 5 (1 being the biggest)

	1	2	3	4	5
Infrastructure maintenance	Infrastructure maintenance 1	Infrastructure maintenance 2	Infrastructure maintenance 3	Infrastructure maintenance 4	Infrastructure maintenance 5
Toll roads	Toll roads 1	Toll roads 2	Toll roads 3	Toll roads 4	Toll roads 5
Policing and regulation	Policing and regulation 1	Policing and regulation 2	Policing and regulation 3	Policing and regulation 4	Policing and regulation 5
Road congestion	Road congestion 1	Road congestion 2	Road congestion 3	Road congestion 4	Road congestion 5
Other (please elaborate)	Other (please elaborate) 1	Other (please elaborate) 2	Other (please elaborate) 3	Other (please elaborate) 4	Other (please elaborate) 5

If you selected "other" please elaborate.

FTW Survey - Durban / Richards Bay

Question Title

* 1. Demographic questions

Question Title

* 2. Can we quote you by name when we use your comments in an article?

Question Title

* 3. On a scale of 1 to 10 (1 being the least efficient), could you rate the following ports/terminals in terms of operational efficiency. Rate only the ones you use regularly

Question Title

* 4. In your opinion, what are the biggest trade barriers at the ports (please rate them from 1 to 5, 1 being the biggest)

Question Title

* 5. Please explain your answer to question 4. (Optional)

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* 6. In your opinion how should these trade barriers be addressed and by whom?

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* 7. In your opinion, which is the best alternative to the port of Durban?

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* 8. Please explain your answer to the above question.

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* 9. Are you experiencing delays at the Durban Container Terminal?

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* 10. If ‘yes’ what was the average delay 10 years and ago and what is the average delay currently? If there’s a discrepancy, why?

Question Title

* 11. Do you make use of rail on the Durban-Gauteng corridor?

Question Title

* 12. If yes, please explain what you use it for. If no, please explain what needs to change for you to make the switch.

Question Title

* 13. What are the biggest challenges on the Durban-Gauteng road corridor?
Please rate on a scale of 1 to 5 (1 being the biggest)

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* 14. Please provide a practical example of any of the challenges mentioned above.

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* 15. Do you have any general comments about Durban/Richards Bay that you would like to share?

Question Title

* 1. Demographic questions

Question Title

* 2. Can we quote you by name when we use your comments in an article?

Question Title

* 3. On a scale of 1 to 10 (1 being the least efficient), could you rate the following ports/terminals in terms of operational efficiency. Rate only the ones you use regularly

Question Title

* 4. In your opinion, what are the biggest trade barriers at the ports (please rate them from 1 to 5, 1 being the biggest)

Question Title

* 5. Please explain your answer to question 4. (Optional)

Question Title

* 6. In your opinion how should these trade barriers be addressed and by whom?

Question Title

* 7. In your opinion, which is the best alternative to the port of Durban?

Question Title

* 8. Please explain your answer to the above question.

Question Title

* 9. Are you experiencing delays at the Durban Container Terminal?

Question Title

* 10. If ‘yes’ what was the average delay 10 years and ago and what is the average delay currently? If there’s a discrepancy, why?

Question Title

* 11. Do you make use of rail on the Durban-Gauteng corridor?

Question Title

* 12. If yes, please explain what you use it for. If no, please explain what needs to change for you to make the switch.

Question Title

* 13. What are the biggest challenges on the Durban-Gauteng road corridor?Please rate on a scale of 1 to 5 (1 being the biggest)

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* 14. Please provide a practical example of any of the challenges mentioned above.

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* 15. Do you have any general comments about Durban/Richards Bay that you would like to share?

* 13. What are the biggest challenges on the Durban-Gauteng road corridor?
Please rate on a scale of 1 to 5 (1 being the biggest)