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* 1. Overall, how satisfied or dissatisfied are you with First National Bank?

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* 2. How well do our products and services meet your needs?

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* 3. Overall, are you satisfied or dissatisfied with the customer service you receive from First National Bank?

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* 4. Overall, how quickly do we respond to your questions, concerns or requests?

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* 5. How likely is it that you would recommend First National Bank to a friend or colleague?

Not at all likely
Extremely likely

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* 6. What changes would First National Bank have to make for you to give a higher rating?

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* 7. What does First National Bank do really well?

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* 8. Is FNB your primary financial institution?

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* 9. If not, why? What would we need to do or improve for us to be your primary financial institution?

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* 10. What is your age?

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* 11. How long have you been a First National Bank customer?

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* 12. In a typical month, which branch do you call or visit most often?

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* 13. Do you have any other comments, questions, or concerns? Please include your name and contact information if you would like someone to contact you directly about your questions or concerns.

T