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2025 Community Health Needs Assessment Survey

Every three years, non-profit hospital organizations in the United States, such as FHN, are required by the federal government to complete a Community Health Needs Assessment (CHNA) to identify the healthcare needs of the community. After the CHNA is completed, the organization develops an action plan for the next three years to address the community’s needs. FHN last completed this project in 2022 (available to view at www.fhn.org/CHNA).

Thank you for taking about 10 minutes to respond to our 2025 survey so that we can continue to provide the care you need in Northwest Illinois. If you have questions about the survey, please contact Andrea Barthel at 815-801-4190 or andrea.barthel@m45.com.
1.Please tell us how we have done in these areas for you and/or your household during the last two years.
Has FHN specifically asked for your input and ideas about your healthcare decisions?
Has FHN included those who support you, like family members, in your healthcare decisions?
Has FHN connected you to healthcare services not provided by FHN, such as dentists and some types of specialty care not available in Freeport?
Has FHN connected you to resources that are not provided at FHN such as food pantries, housing authorities, transportation help, etc.?
Are you aware of the financial resources that may be available to help pay for your healthcare at FHN?
Do you know when to use different FHN service options, like when to call your provider’s office or when to go to urgent care or the emergency room?
Does FHN take your cultural, religious, and racial differences into consideration?
Do you use the MyFHN patient portal?
Do you see FHN partnering with other organizations for community projects?
2.What could FHN do differently in providing healthcare and improving your overall wellness?
3.What do you see as health-related challenges in Northwest Illinois?
(check all that apply)
4.What do you think are the three biggest health-related challenges specific to FHN?
(check all that apply)
5.If you or the people in your household receive healthcare at FHN, about how many times in the last year did you and/or they visit FHN (hospital, clinic, specialty clinic, etc.)?
6.About how many times in the last year have you called an FHN healthcare provider’s office for care-related questions after hours, on the weekend, or at other times when the office was closed?
7.If your local healthcare provider’s office is closed, what would you do to get help for non-life-threatening healthcare such as a sore throat or cough?
(choose up to 2)
8.If a 24-hour healthcare help line was available would you use it?