Urban Water Strategy 2022-2071

100% of survey complete.

Lower Murray Water (LMW) wants to understand the issues most important to our customers to assist in the development of our Urban Water Strategy.

As a part of our consultation process for the 50-year Strategy, we are seeking customer and stakeholder feedback on service priorities. By completing the following survey, you are helping us to focus on the issues which matter most to you.

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* 1. Are you a LMW Urban Customer?

Yes - Residential

Yes - Commercial

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* 2. Are you currently happy with your level of service (unplanned interruptions, taste, pressure, etc)?

Yes

If no, are you willing to pay more to increase the level of service?

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* 3. What do you value most when it comes to your urban water supply?
Please rank these in order of 1 to 5, where 1 is the most important and 5 being the least important.

My water and sewer bills are affordable

Limited or less severe water restrictions are imposed for watering

The water delivered is clean, has no smell and our sewer system is reliable

Limited or no bursts or leaks and no water supply outages

LMW acts environmentally responsible and aims to conserve water and educate customers on these matters

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* 4. As an existing customer would you be willing to pay more to ensure lower levels of water restrictions would be imposed during periods of sustained dry?

Yes

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* 5. If yes, how much per year would you be will to pay?

$5 per year

$10 per year

$20 per year

$50 per year

Comments

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* 6. Would you be willing to pay more on your water bill to reduce/eliminate the impact of events such as blackwater on your water supply? (i.e. colour, odour, taste etc..)

Yes

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* 7. If yes, how much per year would you be willing to pay?

$5 per year

$10 per year

$20 per year

$50 per year

Comments

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* 8. What would you place as the highest priority for using water, if the volume of supply is limited?
Please select only one which is the highest priority to you.

Indoor use within the home

Community use i.e. recreational areas, sporting grounds

Outdoor use at home

Business and Industry use

Environmental waterways

Other (please specify)

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* 9. Is there more you could do to reduce the amount of water used at home?
For example, installing more water-efficient devices or reducing outside garden use.

Yes

If yes, what could you do to become more water-efficient?

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* 10. Do you currently have a water efficient shower head installed at your house? (Less than 5 years old)

Yes

I don't know

Comments

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* 11. Would you like to see LMW be more proactive in encouraging the community to be more water-efficient?

Yes

If yes, how do you think we could be more proactive?

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* 12. Which age group are you in?

<25

25-34

35-44

45-54

55-64

>65

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* 13. What is your postcode?

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* 14. We encourage customers to continue talking with us about what is important to you.
Please enter your details below if you wish to be part of ongoing conversations with us in the future about your service.

Name

Property Reference

Street Address

City/Town

ZIP/Postal Code

Email Address

Phone Number

Privacy Collection Statement
LMW is committed to protecting personal information provided by you in accordance with the principles of the Victorian privacy laws. The information you provide will be used to manage your water and sewer accounts/services and will generally be made available to employees/contractors to allow services to be provided to you. If all of the requested information is not provided, LMW will be unable to process your request/application. You may access the information you have provided to LMW by emailing us at privacy@lmw.vic.gov.au.

Question Title

* 1. Are you a LMW Urban Customer?

Question Title

* 2. Are you currently happy with your level of service (unplanned interruptions, taste, pressure, etc)?

Question Title

* 3. What do you value most when it comes to your urban water supply?Please rank these in order of 1 to 5, where 1 is the most important and 5 being the least important.

Question Title

* 4. As an existing customer would you be willing to pay more to ensure lower levels of water restrictions would be imposed during periods of sustained dry?

Question Title

* 5. If yes, how much per year would you be will to pay?

Question Title

* 6. Would you be willing to pay more on your water bill to reduce/eliminate the impact of events such as blackwater on your water supply? (i.e. colour, odour, taste etc..)

Question Title

* 7. If yes, how much per year would you be willing to pay?

Question Title

* 8. What would you place as the highest priority for using water, if the volume of supply is limited? Please select only one which is the highest priority to you.

Question Title

* 9. Is there more you could do to reduce the amount of water used at home?For example, installing more water-efficient devices or reducing outside garden use.

Question Title

* 10. Do you currently have a water efficient shower head installed at your house? (Less than 5 years old)

Question Title

* 11. Would you like to see LMW be more proactive in encouraging the community to be more water-efficient?

Question Title

* 12. Which age group are you in?

Question Title

* 13. What is your postcode?

Question Title

* 14. We encourage customers to continue talking with us about what is important to you. Please enter your details below if you wish to be part of ongoing conversations with us in the future about your service.

* 3. What do you value most when it comes to your urban water supply?
Please rank these in order of 1 to 5, where 1 is the most important and 5 being the least important.

* 8. What would you place as the highest priority for using water, if the volume of supply is limited?
Please select only one which is the highest priority to you.

* 9. Is there more you could do to reduce the amount of water used at home?
For example, installing more water-efficient devices or reducing outside garden use.

* 14. We encourage customers to continue talking with us about what is important to you.
Please enter your details below if you wish to be part of ongoing conversations with us in the future about your service.