Welcome to the FEMA.gov Customer Satisfaction Survey

OMB Control No. 1601-0014.
Expires: 04/30/2018.

Thank you for providing feedback to help us continue to improve our website.
Questions with an asterisk (*) are required.

Question Title

* 1. How would you rate your overall experience today?

Outstanding

Above Average

Average

Below Average

Poor

Question Title

* 2. What information were you looking for today?

Contact information

Disaster assistance: applying, checking my status, or learning more about assistance

Disaster declarations

Disasters (specifically, types of disasters)

Email, RSS feeds, or subscription services

Employment or contracting opportunities

Exercises

Flood insurance

Flood maps

Forms or publications

Grants

Information about FEMA

News

Photographs

Preparing for a disaster

Recovering from a disaster

Training

Video

Other

Question Title

* 3. Were you able to complete the purpose of your visit?

Yes

Question Title

* 4. If you answered "No" to question 3, please select the option that best describes your difficulty.

Bad link

Content wasn't easy to understand

Error on page

Multimedia/technical problem

Outdated information

Other

Question Title

* 5. Would you still return to this website if you could get this information or service from another source?

Yes

Question Title

* 6. Will you recommend this website to a friend or colleague?

Yes

Question Title

* 7. Which one of the following best describes you? 

Business, organization, non-profit, contractor, or vendor

Disaster Survivor

Emergency Managers and Personnel

First Responder

Government Official or Employee

Home (Property) Owner

Insurance Agent

Job Seeker

Media

Student or Educator

Other

Question Title

* 8. How was your experience finding your way around (navigating) FEMA.gov today?

Encountered no difficulties

Had technical difficulties (e.g. error messages, broken links)

Links did not take me where I expected

Links/labels are difficult to understand, they are not intuitive

Navigated to general area but couldn't find the specific content needed

Too many links or navigational choices

Would often feel lost, not know where I was

Other

Question Title

* 9. How was your experience using our site search?

Did not use search bar today

Encountered no difficulties

I was not sure what words to use in my search

Results were not helpful

Results were not relevant to my search terms or needs

Results were too similar/redundant

Returned not enough or no results

Returned too many results

Other

Thank you for your feedback. Please visit the FEMA.gov Contact Us page if you would like to provide additional feedback. We thank you for your time.

Paperwork Reduction Act The public reporting burden to complete this information collection is estimated at 5 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collected information. An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number and expiration date. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to DHS/FEMA, fema-new-media@fema.dhs.gov, ATTN: PRA 1601-0014.