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* 1. Do you live in a single family home or duplex?

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* 2. How many years have you lived in Plantation?

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* 3. How did you find out about Garbage and Recycling services provided by Waste Management, in the City of Plantation?

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* 4. Do you use the curbside collection using City authorized Blue Bags or curbside collection with "Roll-Out" Carts?

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* 5. Would you prefer to eliminate the “blue bag” system for a city wide roll-out cart program and pay a flat rate per month (approximately $30.00)?

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* 6. Do you know that all corrugated cardboard moving boxes generated from moving into a residence will be removed on a one-time basis when properly bundled and tied?

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* 7. Did you know that horticultural debris resulting from the care of your property will be removed with your regular weekly collection when properly bundled and tied and accompanied by a blue bag?

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* 8. Did you know that leaves and grass clippings, placed in a clear bag and securely tied at the top, not exceeding 50 pounds will be removed on bulk pick up dates?

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* 9. Do you have issues with getting bundled branches picked up on garbage days even with a blue bag accompanying it?

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* 10. Do you have issues with getting clear bags of lawn debris picked up on garbage days even with a blue bag tied to them?

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* 11. Does your household participate in recycling?

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* 12. How often have you experienced your recycling bag not being picked up?

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* 13. Do you use the curbside collection of "Bulk” trash as scheduled?

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* 14. Bulk waste removal services are offered 12 times per year (once per month). Do you feel this is:

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* 15. If "Too frequent" or "Not enough", how many days (times) would you recommend?

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* 16. Have you experienced issues with your bulk items not being picked up? If so, please explain:

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* 17. Do you dispose of your garbage and /or recyclables in another manner to avoid purchasing bags?

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* 18. An annual Solid Waste and Recycling brochure that outlines the programs and options available is mailed to residents at the end of the year. Did you receive a copy last year in 2018?

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* 19. If Yes, Did you find the information helpful? If not, please explain why:

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* 20. Are you aware that valuable information is available online through the Public Works Department at Plantation.org?

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* 21. What is the name of your subdivision (where you live)?

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* 22. Have you ever called Waste Management's Customer Service Department with a question? If YES: What was the nature of the call(s)?

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* 23. Was the staff person courteous?

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* 24. Was the issue resolved to your satisfaction?

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* 25. Have you ever had to call the City of Plantation Public Works Department for garbage/recycling or bulk concerns?

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* 26. If YES: What was the nature of the call(s)?

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* 27. Was the staff person courteous?

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* 28. Was the issue resolved to your satisfaction?

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* 29. Have you ever had to call any other CITY Department to resolve an issue that WM could not handle?

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* 30. If YES: What was the nature of the inquiry?

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* 31. Was the CITY staff person courteous?

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* 32. Was the issue resolved to your satisfaction?

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* 33. Overall, how would you rate your current garbage and recycling service provided by Waste Management?  

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* 34. Do you have any suggestions on how Waste Management can improve the garbage and recycling services?

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