Thank you for using the Laboratory Department at ESH.  We realize that you have many choices available to you when making health care choices for your family.  We appreciate the fact you chose our hospital and want to make sure your visit met or exceeded your expectations.  Please take a moment to complete this brief survey. 
 
Your thoughts will help us provide better service to all of our patients in the future!

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* 1. What was your overall opinion of the laboratory department?

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* 2. Was this your first visit to our hospital?

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* 3. Would you choose our laboratory department again?

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* 4. Would you recommend our laboratory department to your family and friends?

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* 5. Members of your family and /or friends were served satisfactorily by our staff.

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* 6. What type of Lab service did you receive today?

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* 7. The time that you waited for Lab assistance was:

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* 8. The staff was compassionate and caring.

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* 9. When you asked questions did you get enough information from the staff?

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* 10. Did the staff respect and protect your privacy?

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* 11. Did the phlebotomist/technologist verify your name and date of birth before they performed your procedure today?

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* 12. Name one suggestion that would have improved your experience?

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* 13. Adequate precautions were taken for your safety.

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* 14. Please rate the service you received from the following departments.

  Excellent Good Fair Poor N/A
Admitting
Laboratory
Volunteers

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* 15. Did you have any concerns or questions that were not addressed to your satisfaction?

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* 16. Date of visit.

Thank you for taking the time to fill out our suvey so that we may improve our services to our patients. Your suggestions are very important to us. The following questions are optional.

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* 17. Address

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* 18. Gender Identity/Age

  under 18 years 18-30 years 31-45 years 46-65 years 66 years and over
Male
Female
If you have additional information or concerns please feel free to contact :
     Teresa Gilham
     Director of the Laboratory Department
     816-629-2767
     tgilham@esmc.org

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