Energy Fiji Limited 2019 Customer Satisfaction Survey

To establish the present level of customer satisfaction with regards to EFL’s Customer Services. EFL is conducting a customer satisfaction survey. Your views are important to us to make us improve our Customer Services and bring it to yet another level. It should not take you more than five minutes to answer the questions outlined below. As an appreciation of your commitment in answering these questions, the EFL will give you the chance to go into the draw to win cash.
1. First Prize - $ 1000
2. Second Prize - $ 500
3. Third Prize - $ 250
We would be most grateful if you could kindly take time out to fill out the survey forms and return the same to the boxes provided at the locations below:
 All MH Supermarkets, Max-Valu, MH Homemaker
 Pre-pay Meter M-Paisa & Digicel mobile money Agents.
 EFL Customer Service Centres in Suva, Nausori, Sigatoka, Nadi, Rakiraki, Ba, Lautoka, Labasa, and Savusavu
Prizes will be drawn for customers who submit their completed survey forms on time by the 31st of January 2020 to the respective collection points.
Special prizes would also be given out to customers and these include Tee shirts and EFL caps. These customers will be randomly picked out of the boxes as well.

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* 1. Are you satisfied with the reliability of EFL's power supply?

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* 2. Are you satisfied with the response time to your complaints?

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* 3. Are you satisfied with information EFL disseminates about its operations on planned and unplanned shutdowns?

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* 4. Are you satisfied with the accurate/timely information on your bill?

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* 5. Are you satisfied with the information provided by EFL to assist you to save power?

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* 6. Are you satisfied with the information provided by EFL on Electrical Safety and how to resport hazard and unsafe situations?

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* 7. Any Further Comments?

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* 8. Please enter your  Full Name, EFL Account Number & Phone Contact

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