We value your feedback! At Duo County Telecom, customer service and satisfaction are our top priority. As a Duo County customer your voice can have an influence on our service. Your opinion is extremely valuable. Complete this online survey by December 10, 2018, for TWO chances to win the $500 cash prize! We select one winner on December 17, 2018.

Question Title

* 1. Please choose your home/business telephone exchange.

Question Title

* 2. Please select the nature of your business with Duo County.

Question Title

* 3. Please select all of the services you receive from Duo County Telecom and its affiliate, Bluegrass Cellular.

Question Title

* 4. How long have you been a Duo County Telecom customer?

Question Title

* 5. How many times have you contacted Duo County customer service in the past year?

Question Title

* 6. How satisfied were you as a result of the call?

Question Title

* 7. How many times has a Duo County technician visited your home in the past year?

Question Title

* 8. How satisfied were you as a result of your installation repair visit?

Question Title

* 9. Based on your experiences, rate your perception of Duo County employees' knowledge of Duo County's services, policies, procedures and technology.

Question Title

* 10. Based on your experiences, rate the courtesy and helpfulness of Duo County employees.

Question Title

* 11. Please rate your overall satisfaction with Duo County Telecom customer service.

Question Title

* 12. Please rate your overall satisfaction with your individual Duo County Telecom Customer Care.

  Very satisfied Satisfied Somewhat satisfied Not satisfied
TV
Internet
Telephone

Question Title

* 13. How would you rate your visit to our location?

  Excellent Good Average Fair Poor
Jamestown
Columbia

Question Title

* 14. How fair is the price of Duo County's services?

  Very fair Somewhat fair Not fair Don't know
TV
Internet
Telephone

Question Title

* 15. How valuable is doing business with a local telecommunications cooperative to you?

Question Title

* 16. How advanced and competitive do you find Duo County's technology and telecommunications services?

Question Title

* 17. How often do you need more speed when using Duo County's Internet service?

Question Title

* 18. How would you rate the quality, value and performance of your Duo County services?

  Excellent Good Average Fair Poor
TV
Internet
Telephone

Question Title

* 19. If you are considering switching to another provider for any of your current Duo County services, what is the most important reason?

  Price Convenience Reliability Customer Service Other 
TV
Internet
Telephone

Question Title

* 20. General Comments

Question Title

* 21. Please provide the following information to be eligible for the $500 cash drawing.

Question Title

* 22. FOR DUO STAFF USE ONLY:

T