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Assurant Financial Services Portal Survey
Your feedback about your online experience is important to enable us to better serve you. We hope you’ll take a moment to tell us how well we are meeting your expectations by completing this short survey.
1.
Based on your experience today, how likely are you to recommend this website to a friend or colleague?
0-Not at all Likely
1
2
3
4
5
6
7
8
9
10-Extremely Likely
0-Not at all Likely
1
2
3
4
5
6
7
8
9
10-Extremely Likely
2.
How did you locate our website?
Contact Center Recorded Messaging
Certificate of Insurance
Contact Center Representative
Returning User
Other (please specify)
3.
How easy was it to find what you were looking for?
1-Very Difficult
2
3
4
5-Very Easy
1-Very Difficult
2
3
4
5-Very Easy
4.
How much time did it take you to file a claim on our website?
More time than expected
As expected
Faster than expected
More time than expected
As expected
Faster than expected
5.
How easy was it to file a claim on our website?
1-Very Difficult
2
3
4
5-Very Easy
1-Very Difficult
2
3
4
5-Very Easy
6.
Please rate your overall satisfaction with your recent experience
1-Poor
2
3
4
5-Excellent
1-Poor
2
3
4
5-Excellent
7.
In our continuous efforts to better serve you, please tell us what we can do to improve your online experience.
