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* 1. Full Name

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* 2. Job Title

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* 3. How many counties do you serve? Name them.

Regional Office Operations

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* 4. How many counselors are employed in your region?

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* 5. What is the average caseload of each counselor?

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* 6. How are caseloads determined ( i.e. near their home? by zip code?)?

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* 7. Are the counselors assigned to specific types of programs or are they responsible for all types? (i.e. are some just assigned to centers? to homes?)?

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* 8. What is the average travel time for an inspector per day?

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* 9. Are the counselors working from home?

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* 10. If so, what is the expectation for reporting to the main office?

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* 11. What is the average tenure of the licensing counselors?

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* 12. What is the percentage of turnover in the last 3 years?

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* 13. How are complaint investigations delegated?

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* 14. Who responds to phone calls and other inquiries from the public?

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* 15. How many clerical staff are assigned to your region?

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* 16. What are their job duties?

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* 17. How many supervisory staff members are assigned to your region?

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* 18. What are their job responsibilities?

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* 19. How are child care center openings, changes of ownership, or other specialized interactions assigned?

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* 20. How often are the caseloads reassigned?

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* 21. Is your office paperless? If not, outline your application process and filing system?

Office Policies

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* 22. Are there policies in place as it relates to ethics in the field and in the office? Check all that apply.

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* 23. Are there policies in place regarding how a counselor should or should not interact with a child care provider?

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* 24. Do you have a dress code policy?

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* 25. Do you have a conflict resolution policy for the staff?

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* 26. Do you have a conflict resolution policy for providers should they have an issue with a counselor?

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* 27. Is there a policy that dictates how quickly phone calls are to be returned by counselors?

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* 28. Is there a policy on how quickly investigations are to be commenced?

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* 29. Is there a policy on the submission of license renewals to the supervisor for review and approval?

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* 30. Is there a policy on how quickly inspections are to be uploaded into CARES?

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* 31. Is there a policy on the submission of complaint investigation reports?

Regional Provider Demographics and Data

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* 32. How many licensed child care centers are in your region?

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* 33. How many licensed family child care homes are in your region?

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* 34. Does your region require family child care homes to be licensed?

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* 35. If not, how many registered family child care homes are in your region?

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* 36. Do you monitor religious exempt child care programs? If so, how many are in your region?

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* 37. Do you monitor non public schools? If so, how many are in your region?

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* 38. How many licensed afterschool programs are there in your region?

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* 39. Do you monitor non licensed afterschool programs? If so, how many are in your region?

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* 40. How many child care programs are in your region that do not speak English as their primary language?

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* 41. Do you have licensing counselors employed that meet that need? If so, how many and how are the programs assigned?

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* 42. Do you keep track of the number of new child care licenses that are issued in a month?

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* 43. Do you keep track of the number of child care programs that close in a month?

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* 44. Do you track the reason for the closure?

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* 45. Do you track the number of changes of ownership that occur?

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* 46. Do you track the number of class 1, 2 and 3 violations? If so, do you track what the citations are for?

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* 47. Do you do any strategic planning surrounding the information from question 46 (i.e. trainings on a specific topic for which providers are being cited)?

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* 48. Do you send out annual customer service surveys to the child care providers?

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* 49. Do you have any procedures for interrater reliability for inspections?

Communication

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* 50. How do you most often communicate information to child care providers?

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* 51. Do you have a website specifically for your region?

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* 52. Does your program play an active role when speaking to parents about finding child care, questions they may have about child care, and when they have a concern/complaint and explain the process?

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* 53. Do you disseminate information to parents regarding other agencies in the early childhood community should they need it?

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* 54. Do you have licensing materials in languages other than English?

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* 55. Are all enforcement forms translated into a language other than English?

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* 56. When meeting with providers that may not speak English or that may feel more comfortable speaking their native language, can you or your licensing staff accommodate?

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* 57. Do counselors have permission to communicate industry information like product recalls, updates, etc. directly to their assigned providers?

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* 58. Do you think that your staff have an awareness of and sensitivity to backgrounds that are diverse in family structure, socioeconomic status, race, ethnicity, culture and language?

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* 59. For prospective licensees, what training or information is given to prepare them for licensure?

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* 60. After initial licensure, is there any communication with the provider to assess any difficulties they may be experiencing?

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* 61. Are all staff well versed in how to deescalate hostile situations or hostile individuals?

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* 62. Do all of your staff demonstrate sensitivity and compassion when responding to others’ difficulties?

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* 63. Do all of your staff have the ability to develop mutually respectful and trusting relationships with providers and colleagues?

Supporting Compliance and Quality Improvement

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* 64. Do you and your staff have knowledge of early care and education principles such as developmentally appropriate practices?

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* 65. Can your staff explain to the child care providers how developmentally appropriate practices are intertwined with the regulations (i.e. sufficient equipment, feeding procedures for infants, etc.)?

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* 66. Does your program understand the diverse needs of providers, families, and children and the impact of culture on them?

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* 67. Is your agency able to access and share resources with providers to encourage the full participation of all children?

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* 68. Is your program able to identify and understand the learning styles of providers and staff?

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* 69. Can your staff differentiate between technical assistance in meeting requirements and consulting on best practices?

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* 70. Do all of your staff have knowledge of state and local professional organizations and opportunities for providers to obtain and grow professionally?

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* 71. Does your program demonstrate collaboration with other partners such as child care food programs, local fire and health, and other entities who may have different roles, but have the same goal of child well being?

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* 72. Does anyone in your program sit on an advisory board or other community board to expand your program exposure in your local early childhood community?

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* 73. Does your program share knowledge of current research on topics such as brain development, continuity of care and the rationale for the roles?

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* 74. Does your program provide trainings for child care providers outside of their inspection?

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* 75. How does your program support the inclusion of children with special needs?

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* 76. Do all of your staff have knowledge of effective classroom management?

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* 77. Can all of your staff describe how developmentally appropriate environments decrease challenging behaviors?

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