Emma House believes that service users are partners in the design and improvement of our services. We can only do this by hearing your thoughts, ideas and opinions about what we are doing well and what we can do better.
We welcome all feedback – compliments, complaints and suggestions and take them all seriously.
We are always working to provide you with a better service, so when we provide you with great service, we love to hear about it.
Got an idea about something we can do to improve our service? Let us know.
If you’ve got concerns about your worker or the way your service is delivered, we need to know. If you feel comfortable you can ask to talk to the manager of the program to tell them about your concerns. If not, you can complete this form.
We aim to resolve all complaints within 30 days, but this will depend on the severity of the complaint.
For further information please visit our website https://www.emmahouse.org.au/