The Private Mental Health Consumer Carer Network (Australia) and Ramsay Health Care in South Australia are conducting a small study to investigate whether access to and use of the Practical Guide for Working with Carers or People with a Mental Illness has any impact on the interactions between clinical staff and family carers of people who use the mental health services run by Ramsay Healthcare (SA). We would be very pleased if you would consider completing this short survey that seeks your views about a range of partnership qualities that are expected parts of how care and communication with family carers are delivered in these services.

This anonymous survey will take approximately 10 minutes of your time.

Over the next 3 months, staff of the services will receive brief training and information about the contents of the Practical Guide for Working with Carers or People with a Mental Illness.

We would be pleased if you would undertake this survey again after that training has occurred to hear about whether you have observed or felt any improvements in how staff interact with you as a family carer.

Be assured that the survey feedback you give will be strictly confidential and anonymous. Only grouped results from the overall survey will be reported to Ramsay Healthcare (SA) or in any publications arising from this project. Individuals and their responses will not be identifiable.

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* 1. Which of the following services is the person you care for currently accessing?

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* 2. Rate to what extent each of the following applies in your experience as a carer in the past 12 months?

  All of the time Most of the time Some of the time Never
The service identifies you as a carer when the person you care for is admitted into a service
You are asked about your views and knowledge when the person you care for is being assessed
The person you care for is asked to give their consent for information to be shared with you
You are offered updates about the person you are caring for
You are offered information about the person you care for such as medication management
You are offered information and/or advice about advocacy and support available to you as a carer

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* 3. Rate to what extent each of the following applies in your experience as a carer in the past 12 months?

  All of the time Most of the time Some of the time Never
The service has offered you opportunities to participate in all aspects of assessment, ongoing care, treatment and recovery of the person you care for
The service has offered you information about support services and strategies should a crisis arise or if the person you care for becomes unwell at home
You have been offered or received support from clinicians working with the person you care for

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* 4. Rate to what extent each of the following applies in your experience as a carer in the past 12 months?

  All of the time Most of the time Some of the time Never
Clincian/s have discussed with you the care, treatment, recovery and support plans for the person you care for
You are encouraged by the service to share information about the person you care for to support their assessment, treatment and support

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* 5. Rate to what extent each of the following applies in your experience as a carer in the past 12 months?

  All of the time Most of the time Some of the time Never
You have received a brochure from the service explaining the services provided and points of contact
You have received information about carer rights and responsibilities
You have received information about carer support services (e.g. local groups, carer champions etc)
You have been provided with an after hours service contact
You have received a carer information pack
You have been offered an appointment to discuss your story, history, and concerns regarding the person you care for
You have been asked if you would like to bring a support person to meetings
The clinician/s involve you in discharge planning for the person you care for (e.g. discussing what to do if there is a relapse, who to contact in a crisis, etc)
The service has asked you for feedback regarding the support you have been provided as a carer

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* 6. Rate to what extent each of the following applies in your experience as a carer in the past 12 months?

  All of the time Most of the time Some of the time Never
You are aware of local carer support services
You are aware of local carer advocacy services
The service asks about your needs and plans while supporting the person you care for

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* 7. Do you have any further comments that will support Ramsay Health Care (SA) to improve their engagement with or support to carers?

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* 8. Please tell us how long it took you to complete the survey (in minutes)

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