Exit this survey NCMA Laboratory Customer Feedback Survey 1. Default Section Question Title * 1. If you have the NCMA Project Number or Job Number of your latest project with the Laboratory, please enter it here (Optional): Question Title * 2. Which classification best describes your company? Producer of Concrete Masonry or Hardscape Products Supplier of Associated Products (Admixtures, Cement, Aggregates, etc.) Engineering or Design Firm Other (please specify) Question Title * 3. Where are you located? Region 1: Northeast (CT, DE, DC, ME, MD, MA, NH, NJ, NY, PA, RI, VT, WV) Region 2: Southeast (AL, FL, GA, MS, NC, SC, TN, VA, Puerto Rico, Virgin Islands) Region 3: Central (IL, IN, KY, MI, OH, WI) Region 4: Midwest (AR, IA, KS, LA, MN, MO, NB, ND, OK, SD, TX) Region 5: West (AK, AZ, CA, CO, HI, ID, MT, NV, NM, OR, UT, WA, WY) Region 6: Canada Question Title * 4. Please rate your level of satisfaction relative to your experiences with the NCMA Laboratory: Excellent Good Average Fair Poor Timeliness of receiving final test reports: Timeliness of receiving final test reports: Excellent Timeliness of receiving final test reports: Good Timeliness of receiving final test reports: Average Timeliness of receiving final test reports: Fair Timeliness of receiving final test reports: Poor Quality of test results: Quality of test results: Excellent Quality of test results: Good Quality of test results: Average Quality of test results: Fair Quality of test results: Poor Technical expertise of laboratory staff: Technical expertise of laboratory staff: Excellent Technical expertise of laboratory staff: Good Technical expertise of laboratory staff: Average Technical expertise of laboratory staff: Fair Technical expertise of laboratory staff: Poor Courtesy and responsiveness of laboratory staff: Courtesy and responsiveness of laboratory staff: Excellent Courtesy and responsiveness of laboratory staff: Good Courtesy and responsiveness of laboratory staff: Average Courtesy and responsiveness of laboratory staff: Fair Courtesy and responsiveness of laboratory staff: Poor Communication of project status: Communication of project status: Excellent Communication of project status: Good Communication of project status: Average Communication of project status: Fair Communication of project status: Poor Overall satisfaction: Overall satisfaction: Excellent Overall satisfaction: Good Overall satisfaction: Average Overall satisfaction: Fair Overall satisfaction: Poor Question Title * 5. How would you rate the testing fees of the NCMA Laboratory? Too Low About Right Too High Question Title * 6. Would you recommend the NCMA Laboratory to others? Yes No If no, why? Question Title * 7. Are there additional services that the NCMA Laboratory could provide that would be useful to you? Question Title * 8. Do you have additional comments regarding your experience with the Laboratory? Question Title * 9. OPTIONAL: Please provide us with Contact Information: Name: Company: Phone Number: Email Address: Thank you for taking the time to complete the survey! Done