The information you provide will be used to prioritize improvements to the site. The survey should take approximately 15 minutes to complete.
Thank you for your time.

P.S. User input from previous surveys has generated significant improvements to the WTO website. For example we have:
  • redesigned the site to be "responsive" so display is optimized for all devices
  • enhanced the "find disputes cases" search
  • added maps
  • improved video quality and findability

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* 1. Information about you (optional)
e.g. name, email address, name of organization you work for

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* 2. Type of organization you work for

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* 4. How often do you visit the WTO website?

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* 5. What type of device do you typically use?

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* 6. What is the main purpose of your visits to the WTO website?

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* 7. What is your preferred method of navigating to the material that interests you?

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* 8. Do you find the results of the search engine useful?

Never Sometimes Always
i We adjusted the number you entered based on the slider’s scale.

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* 9. If you have experienced difficulty finding information on the WTO website please specify what you were looking for, where/how you expected to find it and where/how you actually found it.

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* 10. The look and feel of the WTO home page makes it easy for you to find what you are looking for

Completely disagree Neutral Fully agree
i We adjusted the number you entered based on the slider’s scale.

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* 11. The information provided on the website is clearly written and well presented

Completely disagree Neutral Fully agree
i We adjusted the number you entered based on the slider’s scale.

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* 12. Overall, how useful do you find the WTO website?

Totally useless Neutral Very useful
i We adjusted the number you entered based on the slider’s scale.

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* 13. What do you find most useful?

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* 14. What improvements would you like to see on the website?
(Drag to re-order)

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* 15. If you entered other above please specify

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* 16. Have you attempted to view the WTO webcasting service?

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* 17. If you experienced problems what kind were they?

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* 18. I easily found the main video page

Completely disagree Neutral Fully agree
i We adjusted the number you entered based on the slider’s scale.

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* 19. I was easily able to see what videos exist on any particular topic

Completely disagree Neutral Fully agree
i We adjusted the number you entered based on the slider’s scale.

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* 20. I am aware of the video grid page where videos are listed by subject

Completely disagree Neutral Fully agree
i We adjusted the number you entered based on the slider’s scale.

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* 21. What do you think of the WTO’s audio service?

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* 22. Have you used the register form to subscribe to news alerts?

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* 23. If you have registered, what is your opinion on the presentation of the e-mail messages you've received?

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* 24. Disputes can be found on the WTO websites by country/territory, by agreement cited, by subject, and chronologically.
I can easily find the specific dispute(s) that interest me

Totally disagree Neutral Fully agree
i We adjusted the number you entered based on the slider’s scale.

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* 25. I can easily see recent developments in dispute settlement using the current status page

Completely disagree Neutral Fully agree
i We adjusted the number you entered based on the slider’s scale.

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* 26. If you would like other ways of searching for disputes, please elaborate

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* 27. Having found the page for the specific dispute which interests me, the information on that page is:

  Fully agree Mostly agree Neither agree or disagree Disagree Completely disagree
Up to date
The key facts are clearly presented
The summary text is clearly written

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* 28. Statistical data

  Fully agree Mostly agree Neither agree or disagree Disagree Completely disagree
I can easily find the main statistics section on the website
I am easily able to find and download statistics of interest to me

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* 29. What is your opinion on the WTO Data portal?

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* 30. Have you used the maps gateway?

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* 31. The maps on the maps gateway are interesting and well executed

Completely disagree Neutral Fully agree
i We adjusted the number you entered based on the slider’s scale.

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* 32. If you would like to see maps displaying other types of data, or changes to the execution, please elaborate...

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* 33. If you experienced technical problems with the maps, what was the nature of the problem?

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* 34. Overall, how do you rate WTO's presence on social media? (Facebook, Twitter, Flickr, YouTube, LinkedIn, Instagram, Weibo)?

  Fully agree Mostly agree Neither agree or disagree Disagree Completely disagree
I follow WTO's content on social media regularly
Social media is a good complement to the WTO website
I find WTO's content on social media useful and interesting

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* 35. Which WTO social media services do you use?

  I was not aware of this page It is useful, I use it occasionally It is useful, I use it regularly It is not useful or interesting to me
Facebook
Twitter
LinkedIn
Instagram
Flickr
YouTube
Weibo

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* 36. What more would you like to see from the WTO on social media?

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* 37. What type of content you would like to see less of from the WTO on social media?

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* 38. If you wish to add details from earlier questions, or if you have any additional comments to make on the WTO website and related activities, please add them here.

Please be specific — comments such as “I was unable to download the schedules of commitments for China” are more useful than generalities such as “I don’t like the section on development”.

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