What is this about?
There have recently been some concerns about the design of MOTR.X. We want to thank you for bringing this to our attention- it is by no means our intention to ignore our valuable community; we learn the most about building our products from users like you.
After intensive testing of production-model MOTR.X units, we have confirmed that a small number can suffer a breakage when the 4-pin motor cable port is twisted laterally, radially, or along its axis at varying levels of force. We agree that robustness can fall below user standards, and the standards we set ourselves in pre-production.
Therefore, today we are announcing a free Motor Protection Program to strengthen the internal components of each motor and avoid any potential damage.
How does it work?
Once you're enrolled, we'll reach out to you to schedule an upgrade. When it's your turn to send in your motors, we will email you a prepaid shipping label (Teradek will cover shipping both ways). When we receive your unit(s), we will stabilize the motor port by adding a spacer to prevent external forces from damaging the ports. We will also strengthen the connection points to the main circuit board. We can then return your unit(s) within about two weeks.
