SATISFACTION SURVEY

One of Sky Point's beliefs is continuous improvement! We strive to provide top quality services and it is through your honest feedback that we are able to do this. We encourage you to give us suggestions on how we can provide better services as we work hard to help all of our clients reach for the SKY! We also encourage you to give us positive feedback, hearing these success stories motivates us to continue to do what we love to do, serving you! Thank you for participating in our survey.

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* 1. Sky Point Social Services staff start services and/or appointments on time.

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* 2. Sky Point Social Services staff regularly attend team meetings.

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* 3. Sky Point Social Services staff visit regularly.

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* 4. Sky Point Social Service staff are respectful of individuals' rights.

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* 5. Sky Point Social Services staff take my suggestions and concerns into account when writing program goals, Behavior Support Plans, discovery profiles, etc.

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* 6. Sky Point Social Services staff are well trained.

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* 7. Sky Point Social Services staff are well groomed and dressed appropriately when working.

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* 8. Sky Point Social Services staff act professionally.

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* 9. Sky Point Social Services office staff are courteous when I call the office.

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* 10. Sky Point Social Services office staff return my calls in a timely manner (within 24 hours).

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* 11. Sky Point Social Services staff help inspire me to reach my dreams.

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* 12. Please rate our overall service.

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* 13. Is there anything we can do to improve our services?

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* 14. My answers to the following open ended questions (15 and 16 only) may be used for marketing and/or testimonial purposes.

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* 15. Is there any particular Sky Point Social Services staff member which you would like to recognize? If so, please list their name and provide a brief explanation why you would like to recognize them.

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* 16. Do you have any additional comments at this time?

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* 17. Client Name (Optional):

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* 18. What service(s) do you or your loved one receive from Sky Point Social Services? (Check all that apply) (Optional)

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* 19. Do you need any additional supports? (Optional)

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