Active Transportation Alliance Bus Service Survey

Active Trans is working to speed up Chicago’s buses by partnering with community organizations to advocate for low-cost, near-term improvements to some of the city’s busiest routes. The Chicago Transit Authority (CTA) is working with Active Trans on the project in an advisory capacity, providing data and technical feedback as it moves forward.

Para una versión española de la encuesta, haz clic aquí.

* 1. What bus do you use most frequently?
The rest of the questions in this survey will be regarding the bus route chosen below.

* 2. How would you rate your experience riding the bus?

* 3. What types of trips do you take by bus?

* 4. On average, how many times do you ride the bus?

* 5. Using a scale of “not at all important” to “extremely important,” rate the following bus service issues. For each item listed, fill in the circle that best explains how important that item is to determining whether or not you ride the bus.

  Not at all important Somewhat important Neutral Very important Extremely important
How long you have to wait at a stop for the bus to arrive
How fast the bus gets you to your destination
Whether or not the bus stop has a bench, shelter or electronic board with arrival information
How long the trip actually takes compared to how long you expect it to take
How easy, safe and pleasant it is to walk to and from the bus stop
Whether or not you can sit comfortably aboard the bus

* 6. Please explain why you ride the bus and how you think bus service could be improved.

* 7. Please provide your name and contact information so that we can share updates about our work to improve bus service in your community. Your information will be kept confidential and you can unsubscribe from emails at any time.