Controller's Office Customer Survey

The Controller's Office cares about providing excellent and courteous public service. We would like to know if we are succeeding and how we can do better. Please take a moment to complete this survey. This survey is for the Controller's Office only. To provide feedback to the Tax Collector's Office, visit their Contact Us page. To provide feedback to the Assessor's Office, visit their Contact Us page.
 
Note: questions marked with an asterisk (*) are required
 

Question Title

* 1. SERVICES PROVIDED

Question Title

* 2. WHICH CONTROLLER'S DIVISION PROVIDED THE SERVICES?

Question Title

* 3. RESPONSE TIME

Question Title

* 4. COURTESY OF STAFF

Question Title

* 5. KNOWLEDGE OF STAFF ASSISTING YOU

Question Title

* 6. HELPFULLNESS OF WRITTEN INFORMATION

Question Title

* 7. HELPFULLNESS OF VERBAL INFORMATION

Question Title

* 8. HELPFULLNESS OF ELECTRONIC INFORMATION

Question Title

* 9. STAFF AVAILABILITY

Question Title

* 10. INFORMATION ABOUT THE PROCESS

Question Title

* 11. APPROPRIATE FOLLOW-UP

Question Title

* 12. OVERALL SATISFACTION WITH SERVICE

Question Title

* 13. IF YOU ANSWERED FAIR OR POOR TO ANY OF THE PREVIOUS QUESTIONS, PLEASE INDICATE WHAT WAS UNSATISFACTORY ABOUT THE SERVICE

Question Title

* 14. IN ORDER TO IMPROVE OUR SERVICE, WE WOULD APPRECIATE YOUR COMMENTS AND SUGGESTIONS

Question Title

* 15. IF YOU WOULD LIKE TO RECOGNIZE AN EMPLOYEE WHO PROVIDED EXCELLENT SERVICE, PLEASE INDICATE THEIR NAME AND HOW THEY ASSISTED YOU

Question Title

* 16. YOUR INFORMATION

( Privacy & Cookie Notice

T