Controller's Office Customer Survey

The Controller's Office cares about providing excellent and courteous public service. We would like to know if we are succeeding and how we can do better. Please take a moment to complete this survey. This survey is for the Controller's Office only. To provide feedback to the Tax Collector's Office, visit their Contact Us page. To provide feedback to the Assessor's Office, visit their Contact Us page.
 
Note: questions marked with an asterisk (*) are required
 

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1. SERVICES PROVIDED (Required.)

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2. WHICH CONTROLLER'S DIVISION PROVIDED THE SERVICES? (Required.)

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3. RESPONSE TIME (Required.)

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4. COURTESY OF STAFF (Required.)

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5. KNOWLEDGE OF STAFF ASSISTING YOU (Required.)

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6. HELPFULLNESS OF WRITTEN INFORMATION (Required.)

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7. HELPFULLNESS OF VERBAL INFORMATION (Required.)

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8. HELPFULLNESS OF ELECTRONIC INFORMATION (Required.)

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9. STAFF AVAILABILITY (Required.)

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10. INFORMATION ABOUT THE PROCESS (Required.)

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11. APPROPRIATE FOLLOW-UP (Required.)

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12. OVERALL SATISFACTION WITH SERVICE (Required.)

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13. IF YOU ANSWERED FAIR OR POOR TO ANY OF THE PREVIOUS QUESTIONS, PLEASE INDICATE WHAT WAS UNSATISFACTORY ABOUT THE SERVICE

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14. IN ORDER TO IMPROVE OUR SERVICE, WE WOULD APPRECIATE YOUR COMMENTS AND SUGGESTIONS

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15. IF YOU WOULD LIKE TO RECOGNIZE AN EMPLOYEE WHO PROVIDED EXCELLENT SERVICE, PLEASE INDICATE THEIR NAME AND HOW THEY ASSISTED YOU

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16. YOUR INFORMATION

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