Children & Young People's Safety & Wellbeing at Connect Health & Community-Parent/Carer Survey

At Connect Health & Community we are dedicated to Children & Young People's Safety and Well Being. We are seeking your feedback as a valued member of our service. Your answers to the following questions will be used to review, improve and develop better work practices that protect the safety and well-being of our Children & Young People.

Question Title

* 1. Have you heard of the Working With Children’s Check?

Yes, a member of Connect Health & Community has discussed this me

Yes, from within the community &/or media

Yes: other (please state below)

Where have you heard about the Working With Children's Check?

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* 2. Have you heard about Children's Safety Standards?

Yes, a member of Connect Health & Community has discussed this me

Yes, from within the community &/or media

Yes: other (please state below)

Where have you heard about the Children's Safety Standards?

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* 3. What service/s is your child/young person using at Connect Health & Community?

Dental

Gamblers Help

Psychology

Youth Social Work

Speech Pathology

Dietetics

Occupational Therapy

Physiotherapy

Community Health Nursing

Youth and Family Counsellor (via ChildFIRST)

Please list your service here if you feel that we haven't listed it above

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* 4. The following question asks you to consider Connect Health & Community's reception staff and physical space.

	Very uncomfortable	Uncomfortable	Neither uncomfortable nor comfortable	Comfortable	Very comfortable
How comfortable do you feel with reception staff?	How comfortable do you feel with reception staff? Very uncomfortable	How comfortable do you feel with reception staff? Uncomfortable	How comfortable do you feel with reception staff? Neither uncomfortable nor comfortable	How comfortable do you feel with reception staff? Comfortable	How comfortable do you feel with reception staff? Very comfortable
How comfortable do you feel in the physical space of the reception/waiting area?	How comfortable do you feel in the physical space of the reception/waiting area? Very uncomfortable	How comfortable do you feel in the physical space of the reception/waiting area? Uncomfortable	How comfortable do you feel in the physical space of the reception/waiting area? Neither uncomfortable nor comfortable	How comfortable do you feel in the physical space of the reception/waiting area? Comfortable	How comfortable do you feel in the physical space of the reception/waiting area? Very comfortable

COMMENT:
Do you have any examples of your likes/dislikes and/or suggestions for improvements?

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* 5. The following question asks you to consider Connect Health & Community's service/s your young person receives.

	Very uncomfortable	Uncomfortable	Neither uncomfortable nor comfortable	Comfortable	Very comfortable	N/A
How comfortable do you feel with the professional your young person is seeing?	How comfortable do you feel with the professional your young person is seeing? Very uncomfortable	How comfortable do you feel with the professional your young person is seeing? Uncomfortable	How comfortable do you feel with the professional your young person is seeing? Neither uncomfortable nor comfortable	How comfortable do you feel with the professional your young person is seeing? Comfortable	How comfortable do you feel with the professional your young person is seeing? Very comfortable	How comfortable do you feel with the professional your young person is seeing? N/A
How comfortable do you feel the physical treatment spaces/rooms are for your young person (Eg: lighting, temperature, furniture)?	How comfortable do you feel the physical treatment spaces/rooms are for your young person (Eg: lighting, temperature, furniture)? Very uncomfortable	How comfortable do you feel the physical treatment spaces/rooms are for your young person (Eg: lighting, temperature, furniture)? Uncomfortable	How comfortable do you feel the physical treatment spaces/rooms are for your young person (Eg: lighting, temperature, furniture)? Neither uncomfortable nor comfortable	How comfortable do you feel the physical treatment spaces/rooms are for your young person (Eg: lighting, temperature, furniture)? Comfortable	How comfortable do you feel the physical treatment spaces/rooms are for your young person (Eg: lighting, temperature, furniture)? Very comfortable	How comfortable do you feel the physical treatment spaces/rooms are for your young person (Eg: lighting, temperature, furniture)? N/A

COMMENT:
Do you have any examples of your likes/dislikes and/or suggestions for improvements?

Question Title

* 6. How likely is it you or your young person would tell a staff member that you or they feel unsafe because of the service/s you are receiving at Connect Health & Community?

0 (Highly Likely)

5 (Highly Unlikely)

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 7. How likely is it you or your young person would tell a Connect Health & Community staff member you or they feel unsafe because of something occurring at home/school and/or within the community?

0 (Highly Likely)

5 (Highly Unlikely)

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 8. How good is Connect Health & Community in providing services for people from diverse backgrounds and abilities?

	Very good	Good	I am unsure	Poor	Very poor
People from Culturally & Linguistic Diverse Cultures?	People from Culturally & Linguistic Diverse Cultures? Very good	People from Culturally & Linguistic Diverse Cultures? Good	People from Culturally & Linguistic Diverse Cultures? I am unsure	People from Culturally & Linguistic Diverse Cultures? Poor	People from Culturally & Linguistic Diverse Cultures? Very poor
People from Australian & Torre Strait Islanders (ATSI)?	People from Australian & Torre Strait Islanders (ATSI)? Very good	People from Australian & Torre Strait Islanders (ATSI)? Good	People from Australian & Torre Strait Islanders (ATSI)? I am unsure	People from Australian & Torre Strait Islanders (ATSI)? Poor	People from Australian & Torre Strait Islanders (ATSI)? Very poor
People living with a disability?	People living with a disability? Very good	People living with a disability? Good	People living with a disability? I am unsure	People living with a disability? Poor	People living with a disability? Very poor
People identifying as gender and/or sexually diverse?	People identifying as gender and/or sexually diverse? Very good	People identifying as gender and/or sexually diverse? Good	People identifying as gender and/or sexually diverse? I am unsure	People identifying as gender and/or sexually diverse? Poor	People identifying as gender and/or sexually diverse? Very poor

Other (please specify your reasons)

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* 9. How good is Connect Health & Community in providing services for people from diverse backgrounds and abilities?

	Very good	Good	I am unsure	Poor	Very poor
People from Culturally & Linguistic Diverse Cultures?	People from Culturally & Linguistic Diverse Cultures? Very good	People from Culturally & Linguistic Diverse Cultures? Good	People from Culturally & Linguistic Diverse Cultures? I am unsure	People from Culturally & Linguistic Diverse Cultures? Poor	People from Culturally & Linguistic Diverse Cultures? Very poor
People from Australian & Torre Strait Islanders (ATSI)?	People from Australian & Torre Strait Islanders (ATSI)? Very good	People from Australian & Torre Strait Islanders (ATSI)? Good	People from Australian & Torre Strait Islanders (ATSI)? I am unsure	People from Australian & Torre Strait Islanders (ATSI)? Poor	People from Australian & Torre Strait Islanders (ATSI)? Very poor
People living with a disability?	People living with a disability? Very good	People living with a disability? Good	People living with a disability? I am unsure	People living with a disability? Poor	People living with a disability? Very poor
People identifying as gender and/or sexually diverse?	People identifying as gender and/or sexually diverse? Very good	People identifying as gender and/or sexually diverse? Good	People identifying as gender and/or sexually diverse? I am unsure	People identifying as gender and/or sexually diverse? Poor	People identifying as gender and/or sexually diverse? Very poor

Other (please specify your reasons)

Question Title

* 10. How good is Connect Health & Community in providing services for people from diverse backgrounds and abilities?

	Very good	Good	I am unsure	Poor	Very poor
People from Culturally & Linguistic Diverse Cultures?	People from Culturally & Linguistic Diverse Cultures? Very good	People from Culturally & Linguistic Diverse Cultures? Good	People from Culturally & Linguistic Diverse Cultures? I am unsure	People from Culturally & Linguistic Diverse Cultures? Poor	People from Culturally & Linguistic Diverse Cultures? Very poor
People from Australian & Torre Strait Islanders (ATSI)?	People from Australian & Torre Strait Islanders (ATSI)? Very good	People from Australian & Torre Strait Islanders (ATSI)? Good	People from Australian & Torre Strait Islanders (ATSI)? I am unsure	People from Australian & Torre Strait Islanders (ATSI)? Poor	People from Australian & Torre Strait Islanders (ATSI)? Very poor
People living with a disability?	People living with a disability? Very good	People living with a disability? Good	People living with a disability? I am unsure	People living with a disability? Poor	People living with a disability? Very poor
People identifying as gender and/or sexually diverse?	People identifying as gender and/or sexually diverse? Very good	People identifying as gender and/or sexually diverse? Good	People identifying as gender and/or sexually diverse? I am unsure	People identifying as gender and/or sexually diverse? Poor	People identifying as gender and/or sexually diverse? Very poor

Other (please specify your reasons)

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* 11. Are you agreeable to your child or young person completing an age appropriate survey on the same topic? If so, please provide your email address or mobile number below. We will make contact and provide related consent forms and survey.

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* 12. Please feel free to provide us with any comments you may have:
You may see more information via our website: www.connecthealth.org.au and submit additional feedback via our Children's Safety email: childrensafety@connecthealth.org.au

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* 13. If any of the above questions trigger some unwelcoming feelings and you require help please contact:
For non urgent support contact our Intake Officers on: 9575 5309
Life Line: https://www.lifeline.org.au/ Ph:13 11 14

Question Title

* 1. Have you heard of the Working With Children’s Check?

Question Title

* 2. Have you heard about Children's Safety Standards?

Question Title

* 3. What service/s is your child/young person using at Connect Health & Community?

Question Title

* 4. The following question asks you to consider Connect Health & Community's reception staff and physical space.

Question Title

* 5. The following question asks you to consider Connect Health & Community's service/s your young person receives.

Question Title

* 6. How likely is it you or your young person would tell a staff member that you or they feel unsafe because of the service/s you are receiving at Connect Health & Community?

Question Title

* 7. How likely is it you or your young person would tell a Connect Health & Community staff member you or they feel unsafe because of something occurring at home/school and/or within the community?

Question Title

* 8. How good is Connect Health & Community in providing services for people from diverse backgrounds and abilities?

Question Title

* 9. How good is Connect Health & Community in providing services for people from diverse backgrounds and abilities?

Question Title

* 10. How good is Connect Health & Community in providing services for people from diverse backgrounds and abilities?

Question Title

* 11. Are you agreeable to your child or young person completing an age appropriate survey on the same topic? If so, please provide your email address or mobile number below. We will make contact and provide related consent forms and survey.

Question Title

* 12. Please feel free to provide us with any comments you may have:You may see more information via our website: www.connecthealth.org.au and submit additional feedback via our Children's Safety email: childrensafety@connecthealth.org.au

Question Title

* 13. If any of the above questions trigger some unwelcoming feelings and you require help please contact:For non urgent support contact our Intake Officers on: 9575 5309Life Line: https://www.lifeline.org.au/ Ph:13 11 14

* 12. Please feel free to provide us with any comments you may have:
You may see more information via our website: www.connecthealth.org.au and submit additional feedback via our Children's Safety email: childrensafety@connecthealth.org.au

* 13. If any of the above questions trigger some unwelcoming feelings and you require help please contact:
For non urgent support contact our Intake Officers on: 9575 5309
Life Line: https://www.lifeline.org.au/ Ph:13 11 14