Introduction

Welcome to Service Council's "Key Performance Indicators (KPIs) & Metrics" survey. We appreciate you taking the time to complete this short survey intended for leaders of service businesses or for those in charge of service initiatives at other businesses. The survey contains 29 questions (+6 demographic questions) and should take about 10 minutes to complete.

The intent of this research survey is to:
  • (17 questions) Understand the purpose and priorities of the Key Performance Indicators (KPIs) and metrics you utilize to measure your Service business.
  • (12 questions) Understand your current attainment of KPIs and metrics.
Results. By participating in the survey, you will receive complimentary access to the summary results. Results will be published and will be made available to you at the end of the survey period.

Question Title

* 1. Please enter your email address. (This is needed for the delivery of survey results)

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