2023 Howard Miller Library Community Survey

Help the staff of the Howard Miller Library create its next strategic plan to guide library activities and services for the next 3 years. Let us know what you think about how the library operates now and where you would like to see services changed or improved in the future. Thank you for taking the time to complete this survey to help us serve you better.

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* 1. Where do you live?

City of Zeeland

Zeeland Township

Blendon Township

Olive Township

None of the above

Other (please specify)

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* 2. Do you have a library card?

Yes

I don't know

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* 3. How often do you use the library, its services, or attend a library program?

Daily

Weekly

Monthly

Less than once a month

Never

Other (please specify)

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* 4. What would encourage you to use the library more often?

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* 5. Please indicate how frequently you use the following library services.

	Frequently	Occassionally	Rarely	Never	I was unaware this was offered at the library
Use the free WIFI	Use the free WIFI Frequently	Use the free WIFI Occassionally	Use the free WIFI Rarely	Use the free WIFI Never	Use the free WIFI I was unaware this was offered at the library
Use a Study Room	Use a Study Room Frequently	Use a Study Room Occassionally	Use a Study Room Rarely	Use a Study Room Never	Use a Study Room I was unaware this was offered at the library
Use a public internet computer	Use a public internet computer Frequently	Use a public internet computer Occassionally	Use a public internet computer Rarely	Use a public internet computer Never	Use a public internet computer I was unaware this was offered at the library
Make photocopies or scan documents	Make photocopies or scan documents Frequently	Make photocopies or scan documents Occassionally	Make photocopies or scan documents Rarely	Make photocopies or scan documents Never	Make photocopies or scan documents I was unaware this was offered at the library
Make a purchase from the Used Book Sale shelf	Make a purchase from the Used Book Sale shelf Frequently	Make a purchase from the Used Book Sale shelf Occassionally	Make a purchase from the Used Book Sale shelf Rarely	Make a purchase from the Used Book Sale shelf Never	Make a purchase from the Used Book Sale shelf I was unaware this was offered at the library
Safe place to hang out and spend free time	Safe place to hang out and spend free time Frequently	Safe place to hang out and spend free time Occassionally	Safe place to hang out and spend free time Rarely	Safe place to hang out and spend free time Never	Safe place to hang out and spend free time I was unaware this was offered at the library

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* 6. Please indicate how often you do any of the following activities at the library.

	Frequently	Occassionally	Rarely	Never	I was unaware this was offered at the library
Ask a librarian for a book recommendation	Ask a librarian for a book recommendation Frequently	Ask a librarian for a book recommendation Occassionally	Ask a librarian for a book recommendation Rarely	Ask a librarian for a book recommendation Never	Ask a librarian for a book recommendation I was unaware this was offered at the library
Ask a librarian an informational question	Ask a librarian an informational question Frequently	Ask a librarian an informational question Occassionally	Ask a librarian an informational question Rarely	Ask a librarian an informational question Never	Ask a librarian an informational question I was unaware this was offered at the library
Ask for help with technology	Ask for help with technology Frequently	Ask for help with technology Occassionally	Ask for help with technology Rarely	Ask for help with technology Never	Ask for help with technology I was unaware this was offered at the library
Attend a library program or event	Attend a library program or event Frequently	Attend a library program or event Occassionally	Attend a library program or event Rarely	Attend a library program or event Never	Attend a library program or event I was unaware this was offered at the library
Browse/check out physical materials	Browse/check out physical materials Frequently	Browse/check out physical materials Occassionally	Browse/check out physical materials Rarely	Browse/check out physical materials Never	Browse/check out physical materials I was unaware this was offered at the library

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* 7. Please rate how satisfied are you with the Howard Miller Library overall?

Very satisfied

Satisfied

Dissatisfied

Very dissatisfied

Very satisfied

Satisfied

Dissatisfied

Very dissatisfied

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* 8. Please rate how satisfied you are with the following aspects of the library.

	Very satisfied	Satisfied	Dissatisfied	Very dissatisfied
Selection of library materials	Selection of library materials Very satisfied	Selection of library materials Satisfied	Selection of library materials Dissatisfied	Selection of library materials Very dissatisfied
Ease of access to library collections	Ease of access to library collections Very satisfied	Ease of access to library collections Satisfied	Ease of access to library collections Dissatisfied	Ease of access to library collections Very dissatisfied
Atmosphere in the library	Atmosphere in the library Very satisfied	Atmosphere in the library Satisfied	Atmosphere in the library Dissatisfied	Atmosphere in the library Very dissatisfied
Customer service	Customer service Very satisfied	Customer service Satisfied	Customer service Dissatisfied	Customer service Very dissatisfied
Available technology	Available technology Very satisfied	Available technology Satisfied	Available technology Dissatisfied	Available technology Very dissatisfied
Library website	Library website Very satisfied	Library website Satisfied	Library website Dissatisfied	Library website Very dissatisfied
Library social media presence	Library social media presence Very satisfied	Library social media presence Satisfied	Library social media presence Dissatisfied	Library social media presence Very dissatisfied
Library programs	Library programs Very satisfied	Library programs Satisfied	Library programs Dissatisfied	Library programs Very dissatisfied
Cultural diversity of the collection	Cultural diversity of the collection Very satisfied	Cultural diversity of the collection Satisfied	Cultural diversity of the collection Dissatisfied	Cultural diversity of the collection Very dissatisfied

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* 9. For any items you clicked Dissatisfied or Very dissatisfied, what can the library do to increase your satisfaction?

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* 10. Please rate the value of the following library services, collections, programs, and spaces to you and your family.

	Very valuable	Valuable	Somewhat valuable	Not valuable	Not aware this was available at the library
Physical materials to check out	Physical materials to check out Very valuable	Physical materials to check out Valuable	Physical materials to check out Somewhat valuable	Physical materials to check out Not valuable	Physical materials to check out Not aware this was available at the library
Digital materials to download	Digital materials to download Very valuable	Digital materials to download Valuable	Digital materials to download Somewhat valuable	Digital materials to download Not valuable	Digital materials to download Not aware this was available at the library
Computer/printer use	Computer/printer use Very valuable	Computer/printer use Valuable	Computer/printer use Somewhat valuable	Computer/printer use Not valuable	Computer/printer use Not aware this was available at the library
Help from staff	Help from staff Very valuable	Help from staff Valuable	Help from staff Somewhat valuable	Help from staff Not valuable	Help from staff Not aware this was available at the library
WIFI use	WIFI use Very valuable	WIFI use Valuable	WIFI use Somewhat valuable	WIFI use Not valuable	WIFI use Not aware this was available at the library
Copy/scan machine	Copy/scan machine Very valuable	Copy/scan machine Valuable	Copy/scan machine Somewhat valuable	Copy/scan machine Not valuable	Copy/scan machine Not aware this was available at the library
Children's programming	Children's programming Very valuable	Children's programming Valuable	Children's programming Somewhat valuable	Children's programming Not valuable	Children's programming Not aware this was available at the library
Adult programming	Adult programming Very valuable	Adult programming Valuable	Adult programming Somewhat valuable	Adult programming Not valuable	Adult programming Not aware this was available at the library
Teen programming	Teen programming Very valuable	Teen programming Valuable	Teen programming Somewhat valuable	Teen programming Not valuable	Teen programming Not aware this was available at the library
A place to read or work	A place to read or work Very valuable	A place to read or work Valuable	A place to read or work Somewhat valuable	A place to read or work Not valuable	A place to read or work Not aware this was available at the library
Study Room use	Study Room use Very valuable	Study Room use Valuable	Study Room use Somewhat valuable	Study Room use Not valuable	Study Room use Not aware this was available at the library

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* 11. What programs, services, or collections could the library add that would be valuable to you and your family?

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* 12. We are thinking about where to focus our resources for the next several years. Please rate the following items based on your level of interest.

	Very interested	Interested	Slightly interested	Not at all interested
Increasing outreach and partnerships with other community organizations	Increasing outreach and partnerships with other community organizations Very interested	Increasing outreach and partnerships with other community organizations Interested	Increasing outreach and partnerships with other community organizations Slightly interested	Increasing outreach and partnerships with other community organizations Not at all interested
Programs for seniors (age 60+)	Programs for seniors (age 60+) Very interested	Programs for seniors (age 60+) Interested	Programs for seniors (age 60+) Slightly interested	Programs for seniors (age 60+) Not at all interested
Programs for adults (age 30-59)	Programs for adults (age 30-59) Very interested	Programs for adults (age 30-59) Interested	Programs for adults (age 30-59) Slightly interested	Programs for adults (age 30-59) Not at all interested
Programs for young adults (age 19-29)	Programs for young adults (age 19-29) Very interested	Programs for young adults (age 19-29) Interested	Programs for young adults (age 19-29) Slightly interested	Programs for young adults (age 19-29) Not at all interested
Programs for teens (age 12-18)	Programs for teens (age 12-18) Very interested	Programs for teens (age 12-18) Interested	Programs for teens (age 12-18) Slightly interested	Programs for teens (age 12-18) Not at all interested
Programs for children (age 6-11)	Programs for children (age 6-11) Very interested	Programs for children (age 6-11) Interested	Programs for children (age 6-11) Slightly interested	Programs for children (age 6-11) Not at all interested
Programs for pre-K children (birth to age 5)	Programs for pre-K children (birth to age 5) Very interested	Programs for pre-K children (birth to age 5) Interested	Programs for pre-K children (birth to age 5) Slightly interested	Programs for pre-K children (birth to age 5) Not at all interested

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* 13. What program topics would you like to see the library offer? Select all that apply.

Book discussions

Crafting, adult

Crafting, children

Crafting, teen

Gaming programs, adult

Gaming programs, children

Gaming programs, teen

Gardening

Genealogy research classes

Historical discussions/lectures

Homeschool support

Technology help/training (how to use a computer/iPad, other technology training opportunities)

Other (please specify)

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* 14. Which one of the following areas of the collection would you like to see expanded? Select all that apply.

Downloadable materials (Libby/OverDrive, Hoopla)

Electronic devices (Kindles/Nooks)

eSources/Databases (Transparent Language, NoveList, other)

Physical materials (ex. books, DVDs, magazines)

Library of Things

Other (please specify)

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* 15. Where would you like to learn about library activities? Select all that apply.

Facebook

Flyer or poster in library

Friend, word of mouth

Instagram

Library newsletter

Library staff

Library website

Newspaper

Radio

Other (please specify)

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* 16. Please rate how welcome you feel at the library.

Very welcome

Somewhat welcome

Not welcome at all

Not sure/have not recently visited

Very welcome

Somewhat welcome

Not welcome at all

Not sure/have not recently visited

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* 17. What could the library do to help you feel more welcome?

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* 18. Please rate how responsive you feel staff are to your needs.

Very responsive

Somewhat responsive

Not responsive at all

Not sure/have not recently visited

Very responsive

Somewhat responsive

Not responsive at all

Not sure/have not recently visited

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* 19. What are some things the library could do to better meet your needs?

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* 20. What is your favorite thing about the Howard Miller Library?

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* 21. What is your age? (Optional)

Under 18

18-24

25-34

35-44

45-54

55-64

65+

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* 22. Do you have children 18 or under living in your home?

Yes

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* 23. What languages are spoken in your home? Select all that apply.

English

Spanish

Mandarin Chinese

Other (please specify)