Thank you for taking the time to complete our survey about your experience in banking with First Citizens' Federal Credit Union. Please complete our 19 question survey which should only take about 5 minutes to complete. Once its completed we will enter you for a chance to win $500 Visa Gift Card!

*No purchase necessary. Legal U.S. residents of Massachusetts and members of First Citizens’ Federal Credit Union are eligible. Must be 18 years or older. For complete listing of Official Rules, including odds, alternate method of entry and prize descriptions visit the “Current Promotions” page at www.firstcitizens.org.

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* 1. Is First Citizens' your primary financial institution? 

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* 2. Which of the following do you use MOST for daily banking activities?

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* 3. Banking: How would you rate your customer experience for the following?

  N/A Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied 
In-branch
Mobile App
Website
Telephone
ATM/ITM
Online Banking
Social Media

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* 4. Lending: How would you rate your OVERALL customer experience for the following? 

  N/A Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied 
Auto 
Personal
Mortgage
Commercial 
Student

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* 5. Lending: How would you rate the following experiences? 

  N/A Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied 
Applying for a loan
Loan Processing 
Closing on a loan 
Loan payoff
Making Payments 

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* 6. How would you rate  First Citizens' customer service in regards to

  Poor Fair Good Very Good Excellent
Being Courteous
Informative/ knowledgeable
Prompt/ timely

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* 7. Is First Citizens' meeting all your expectations and financial needs? 

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* 8. If you could change anything about First Citizens' to better your overall customer experience, what would it be?

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* 9. Please indicate which of the social media websites you follow First Citizens' on

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* 10. How valuable do you find the content on the  First Citizens' social media pages you follow?

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* 11. Have you ever given First Citizens' a review online or on social media?

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* 12. Which form of communication do you prefer?

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* 13. When speaking to a customer service rep (online, in person or over the phone), do you have confidence that they are properly trained to assist your needs? 

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* 14. Which of the following reasons would make you switch financial institutions (check all that apply)

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* 15. How likely would you recommend First Citizens' to a family member or friend?

Not at all likely Neutral Extremely likely
i We adjusted the number you entered based on the slider’s scale.

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* 16. What is your age?

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* 17. What is your gender?

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* 18. What city/town do you live in?

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* 19. How long have you been a member of First Citizens'? 

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* 20. Please provide you name and an email or phone number to be entered to win a $500 gift card.

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100% of survey complete.

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