COVID-19 (coronavirus)
Questions, Concerns and Webinar Feedback

The purpose of this survey is to keep track of any questions and concerns you may have related to COVID-19 (coronavirus) in order to develop clear communication and address individual issues as quickly as possible. You can also use this survey to give us feedback on the webinars.

Question Title

* 1. What is the general nature of the issue, question or concern you wish to raise? (Please select all that apply)

Access to care

Accommodation-related

Care coordination

Communication/information provision

Financial/Legal

Quality of care

Visitation

Preventative and other lockdowns

Feedback on webinars (feel free to skip to the last question).

Other (please specify)

Question Title

* 2. Does your issue, question or concern relate to any of the following Aged Care Rights? (Please select all that apply)

1. Receiving Safe and high quality care and services

2. Being treated with dignity and respect

3. Having my identity, culture and diversity valued and supported

4. Living without abuse and neglect

5. Being informed about my care and services in a way I understand

6. Having access all information about myself, including information about my rights, care and services

7. Having control over, and make choices about, my care, personal and social life, including where choices involve personal risk

8. Having control over, and to make decisions about, the personal aspects of my daily life, financial affairs and possessions

9. My independence

10. Being listened to and understood

11. Having a person of my choice, including an aged care advocate, support me or speak on my behalf

12. Complaining free from reprisal, and to have my complaints dealt with fairly and promptly

13. Personal privacy and to having my personal information protected

14. Exercising my rights without it adversely affecting the way I am treated

Other (please specify)

Question Title

* 3. Which aged care service type does your issue, question or concern relate to? (Please select all that apply)

CHSP services

Home Care package – Level 1

Home Care package – Level 2

Home Care package – Level 3

Home Care package – Level 4

Residential care

Residential Respite care

Transition care

Restorative care/reablement

Flexible care

Other (please specify)

Question Title

* 4. Please describe your issue, question or concern in more detail.

Question Title

* 5. Do you have any suggestions for how best to address the issue?

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* 6. What other information or support are you looking for at this point in time?

Question Title

* 7. How would you describe yourself in relation to the issue you’ve raised?

It relates to myself

Family or carer

Service provider

Advocate

Community Visitors Scheme (CVS) Coordinator

Other (please specify)

Question Title

* 8. How urgent do you think this issue is (noting we may have to prioritise and triage issues)?

Within the next 48 – 72 hours

Within the next week

Within the next month

Issue for noting, response not necessary

Other (please specify)

Question Title

* 9. Please enter your contact details.

Name

State/Territory

Email address

Phone number

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* 10. Would you like to be added to our email list? (If yes, make sure you include your email in the previous question)

Yes

Question Title

* 11. Do you have any other comments, questions, suggestions or feedback on the webinars?

Thank you for completing this survey.

Please note that we will be monitoring responses to this survey on a daily basis and address as many issues as possible through our regular communications and webinars. What you can do:

1. Keep connected through OPAN website

2. Join the OPAN Navigating Aged Care Facebook page at: https://www.facebook.com/groups/opannavigate/

3. Watch OPAN webinars through the upcoming series (details will be on our mailing list)

4. Join our e-mail list (please include your email above and indicate yes to join)

5. Contact OPAN for advocacy if continuing issues can’t be resolved (1800 700 600)

We are unlikely to be able to provide a direct response given the evolving nature of needs in relation to responding to COVID-19.

If your issue is urgent, you can also contact us at 1 800 237 981 or covid@opan.com.au in regards to COVID-19 or visitation, or for advocacy regarding aged care services. These numbers are available 6am to 10pm 7 days a week.

COVID-19 (coronavirus) Questions, Concerns and Webinar Feedback

Question Title

* 1. What is the general nature of the issue, question or concern you wish to raise? (Please select all that apply)

Question Title

* 2. Does your issue, question or concern relate to any of the following Aged Care Rights? (Please select all that apply)

Question Title

* 3. Which aged care service type does your issue, question or concern relate to? (Please select all that apply)

Question Title

* 4. Please describe your issue, question or concern in more detail.

Question Title

* 5. Do you have any suggestions for how best to address the issue?

Question Title

* 6. What other information or support are you looking for at this point in time?

Question Title

* 7. How would you describe yourself in relation to the issue you’ve raised?

Question Title

* 8. How urgent do you think this issue is (noting we may have to prioritise and triage issues)?

Question Title

* 9. Please enter your contact details.

Question Title

* 10. Would you like to be added to our email list? (If yes, make sure you include your email in the previous question)

Question Title

* 11. Do you have any other comments, questions, suggestions or feedback on the webinars?

COVID-19 (coronavirus)
Questions, Concerns and Webinar Feedback