Santa Clara County has developed a mental health crisis response system that is efficient and effective. However, community members have expressed concerns that these teams require the inclusion of law enforcement in response to individuals in a mental health crisis.  Many individuals in the community have noted negative interactions with law enforcement, which has prevented them from seeking assistance from these programs. 

With the killing of George Floyd and other African/African Ancestry and Latin individuals, there is an increased need to reframe from utilizing law enforcement when responding to community behavioral health needs. Individuals representing these populations are less likely to seek help by dialing 911 for fear of being mistreated (or even killed).

The CMR Program has been developed as a Mental Health Services Act (MHSA)  Innovation project. On November 2, 2004, California voters passed Proposition 63, known as the MHSA, which established new tax revenues for the purpose of improving and expanding county mental health services to children, adults, and seniors with severe mental illnesses. California Code of Regulations (CCR) section 3200.184 defines an “Innovative Project” as a project that the County designs and implements for a defined time period and evaluates to develop new best practices in mental health services and supports.

The County of Santa Clara Behavioral Health Services Department’s new Community Mobile Response (CMR) Program will significantly expand community-based mental health and crisis response services using a model where community residents, mental health workers, and emergency medical services providers respond to needs and crises in the community. The teams will respond to calls for service without law enforcement, to encourage community members with a history of negative interactions with law enforcement to use this program.  

Please contact the MHSA Team via email at if you have any questions. Thank you!

Question Title

* 1. What should the permanent name be for the new Community Mobile Response Program be?  Please select one option