CL Corporate Counsel Survey 2019

Introduction

Each year Canadian Lawyer surveys in-house, government, and corporate counsel about the operation of their legal department. This year we are focusing on certain aspects of the relationship between corporate counsel and external law firms and service providers.

The results of the survey will be tabulated and presented in the November/December issue of Canadian Lawyer. The responses will also be reported in InHouse magazine in early 2020, and are often cited at various legal seminars throughout the year.

As is our policy with every Canadian Lawyer survey, all answers will remain confidential and the results will only be presented in aggregate form.

Please take a few minutes to fill out the following survey. The questions marked with an * are mandatory. Tell us what you think and enter for a chance to win a $200 Amazon gift card. Thank you for taking the time to participate.

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* 1. What sector is your company/organization in?

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* 2. How many lawyers are there in your legal department?

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* 3. Did the size of your legal department change over the past year?

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* 4. What are the key issues in your legal department? Rank these 1-8, with 1 being the most important.

  1 2 3 4 5 6 7 8
Risk Management
Cybersecurity
Compliance/Regulatory matters
Cost containment
Build in-house team/expertise and legal department management
Workplace issues, including harassment or bullying
Managing growth of company/organization
Deploying technology and business operating tools

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* 5. What was the external legal spend for the Canadian legal department in your last fiscal year? Exclude GST/HST and all disbursements. Include all budgeted amounts as well as those which were capitalized, charged back to users, or recovered from third parties.

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* 6. Was your external legal spend higher, the same, or lower during the past year as compared to the prior year?

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* 7. Please provide more details below.

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* 8. If external spend changed, why?

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* 9. Does the general counsel have the autonomy to select firms?

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* 10. How many law firms are you using?

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* 11. Are you considering consolidating the number of law firms you use?

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* 12. Do you use: (check all that apply)

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* 13. What are the legal areas you send to outside firms the most? (Select all that apply)

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* 14. How do you choose your external law firms?

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* 15. Is the volume of legal work carried out by your department and external counsel combined likely to grow for your company in 2019 from 2018?

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* 16. If the volume of work is projected to grow, to what do you attribute the growth?

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* 17. Do you have formal Outside Counsel Guidelines with your primary law firms? (i.e. beyond a standard written retainer agreement?)

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* 18. With your primary law firm/external service provider, what type of billing arrangement do you use most often?

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* 19. If you use alternative fee arrangements, what percentage of the non-commodity work you send out falls under an AFA?

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* 20. If using AFAs, please select the ones you are currently using.

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* 21. If using AFAs, do you feel you are receiving:

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* 22. As a result of using AFAs, has your internal matter administration:

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* 23. Who introduced the idea of using AFAs?

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* 24. Are you interested in engaging with your law * firm(s) in AFAs?

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* 25. If not, why?

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* 26. Are you using Alternative Service Providers...?

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* 27. What are you using Alternative Service Providers for?

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* 28. Do you ask the law firms you do business with to provide a diverse roster of lawyers to work with (i.e., reduced hours, gender diversity, visible minorities) as part of an overall diversity strategy in your organization?

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* 29. If you are asking law firms for a diverse roster, how receptive are they to the request?

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* 30. Rank the most important (1 being the most important) things that your law firms can do to improve working relationships with your company.

  1 2 3 4 5 6 7 8 9
Be more concerned with costs
Be more creative / innovative overall
Be more practical
Understand our business better
Be more pro-active
Provide more strategic advice
Be more concerned with results
Act on our feedback
Other

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* 31. Has your top law firm asked your law department to complete a written, over the phone, or in-person satisfaction survey in the last 12 months?

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* 32. Our legal department provides formal feedback to the outside firms that serve us, such as statistical performance metrics, written commentary and/or review meetings.

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* 33. How many firms received the top 80 per cent of your Canadian legal department’s legal spend?

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* 34. What is the average (actual) work week for members of your department?

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* 35. Would you like to receive a compilation of the full survey results once the article has been published? If yes, please include your contact information.

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* 36. If you wish to enter the draw for a $200 Amazon gift card, please provide us with your name, your email address and a phone number where we can reach you if you win.

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