By completing the survey below, your company will be entered into this month's drawing for a $100 Visa gift card (only one entry is eligible per company). We will publish a detailed summary report of this survey's results at the conclusion of this month and make it available to all Contractor University members.

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* 1. Does your company have a service agreement program?

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* 2. Do you offer different tiers of service agreements? (Bronze, Silver, Gold, etc)

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* 3. What services are included in your service agreement programs? (Select all that apply)

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* 4. What percent of appointments throughout the year are call-in service appointments?

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* 5. What percent of appointments throughout the year are service agreement appointments?

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* 6. How do you prioritize appointments for service agreement customers?

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* 7. At what rate does your company convert call-in service customers into service agreement customers?

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* 8. How does your company typically market your service agreement programs to customers? (Select all that apply)

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* 9. What percentage of your annual revenue is made from service agreements?

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* 10. Please provide us with a quote for our survey results report by briefly describing your company's approach to handling call-in service calls and service agreement program customers, including the processes you have in place for scheduling appointments, how you convert customers to your service agreement program, and how your company has benefited from having a service agreement program.

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* 11. Enter your information below so that we can contact you if you are selected to win this month's $100 Visa or Mastercard gift card for completing his survey. (Only one entry is eligible per company)

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