City Development Stakeholders Survey

	Very satisfied	Satisfied	Dissatisfied	Unaware that this was delivered by the Visitor Information Centre
Operated a Level 1 Accredited Visitor Information Centre- Dubbo Visitors Information Centre (DVIC)	Operated a Level 1 Accredited Visitor Information Centre- Dubbo Visitors Information Centre (DVIC) Very satisfied	Operated a Level 1 Accredited Visitor Information Centre- Dubbo Visitors Information Centre (DVIC) Satisfied	Operated a Level 1 Accredited Visitor Information Centre- Dubbo Visitors Information Centre (DVIC) Dissatisfied	Operated a Level 1 Accredited Visitor Information Centre- Dubbo Visitors Information Centre (DVIC) Unaware that this was delivered by the Visitor Information Centre
The DVIC is open every day (except Christmas Day)	The DVIC is open every day (except Christmas Day) Very satisfied	The DVIC is open every day (except Christmas Day) Satisfied	The DVIC is open every day (except Christmas Day) Dissatisfied	The DVIC is open every day (except Christmas Day) Unaware that this was delivered by the Visitor Information Centre
Service enquires from locals, visitors, events, new resident and investment markets	Service enquires from locals, visitors, events, new resident and investment markets Very satisfied	Service enquires from locals, visitors, events, new resident and investment markets Satisfied	Service enquires from locals, visitors, events, new resident and investment markets Dissatisfied	Service enquires from locals, visitors, events, new resident and investment markets Unaware that this was delivered by the Visitor Information Centre
The establishment the alfresco deck and take away coffee provisions	The establishment the alfresco deck and take away coffee provisions Very satisfied	The establishment the alfresco deck and take away coffee provisions Satisfied	The establishment the alfresco deck and take away coffee provisions Dissatisfied	The establishment the alfresco deck and take away coffee provisions Unaware that this was delivered by the Visitor Information Centre
The DVIC is resourced by a team of staff and volunteers	The DVIC is resourced by a team of staff and volunteers Very satisfied	The DVIC is resourced by a team of staff and volunteers Satisfied	The DVIC is resourced by a team of staff and volunteers Dissatisfied	The DVIC is resourced by a team of staff and volunteers Unaware that this was delivered by the Visitor Information Centre
Manage a coach operators tour program	Manage a coach operators tour program Very satisfied	Manage a coach operators tour program Satisfied	Manage a coach operators tour program Dissatisfied	Manage a coach operators tour program Unaware that this was delivered by the Visitor Information Centre
Manage an induction program for new tourism operators	Manage an induction program for new tourism operators Very satisfied	Manage an induction program for new tourism operators Satisfied	Manage an induction program for new tourism operators Dissatisfied	Manage an induction program for new tourism operators Unaware that this was delivered by the Visitor Information Centre
Maintain accommodation availability during school holidays, public holiday periods and during key events	Maintain accommodation availability during school holidays, public holiday periods and during key events Very satisfied	Maintain accommodation availability during school holidays, public holiday periods and during key events Satisfied	Maintain accommodation availability during school holidays, public holiday periods and during key events Dissatisfied	Maintain accommodation availability during school holidays, public holiday periods and during key events Unaware that this was delivered by the Visitor Information Centre
Maintain a school holiday information program providing information on activities, retail trading and church services	Maintain a school holiday information program providing information on activities, retail trading and church services Very satisfied	Maintain a school holiday information program providing information on activities, retail trading and church services Satisfied	Maintain a school holiday information program providing information on activities, retail trading and church services Dissatisfied	Maintain a school holiday information program providing information on activities, retail trading and church services Unaware that this was delivered by the Visitor Information Centre
Promote and sell regional produce, and arts and crafts	Promote and sell regional produce, and arts and crafts Very satisfied	Promote and sell regional produce, and arts and crafts Satisfied	Promote and sell regional produce, and arts and crafts Dissatisfied	Promote and sell regional produce, and arts and crafts Unaware that this was delivered by the Visitor Information Centre
Manage a quarterly update program to ensure visitor information (on-line and within distributed from the Centre) is current and correct	Manage a quarterly update program to ensure visitor information (on-line and within distributed from the Centre) is current and correct Very satisfied	Manage a quarterly update program to ensure visitor information (on-line and within distributed from the Centre) is current and correct Satisfied	Manage a quarterly update program to ensure visitor information (on-line and within distributed from the Centre) is current and correct Dissatisfied	Manage a quarterly update program to ensure visitor information (on-line and within distributed from the Centre) is current and correct Unaware that this was delivered by the Visitor Information Centre

Very satisfied

Satisfied

Dissatisfied

Unaware that this was delivered by the Visitor Information Centre

Operated a Level 1 Accredited Visitor Information Centre- Dubbo Visitors Information Centre (DVIC)

Operated a Level 1 Accredited Visitor Information Centre- Dubbo Visitors Information Centre (DVIC) Very satisfied

Operated a Level 1 Accredited Visitor Information Centre- Dubbo Visitors Information Centre (DVIC) Satisfied

Operated a Level 1 Accredited Visitor Information Centre- Dubbo Visitors Information Centre (DVIC) Dissatisfied

Operated a Level 1 Accredited Visitor Information Centre- Dubbo Visitors Information Centre (DVIC) Unaware that this was delivered by the Visitor Information Centre

The DVIC is open every day (except Christmas Day)

The DVIC is open every day (except Christmas Day) Very satisfied

The DVIC is open every day (except Christmas Day) Satisfied

The DVIC is open every day (except Christmas Day) Dissatisfied

The DVIC is open every day (except Christmas Day) Unaware that this was delivered by the Visitor Information Centre

Service enquires from locals, visitors, events, new resident and investment markets

Service enquires from locals, visitors, events, new resident and investment markets Very satisfied

Service enquires from locals, visitors, events, new resident and investment markets Satisfied

Service enquires from locals, visitors, events, new resident and investment markets Dissatisfied

Service enquires from locals, visitors, events, new resident and investment markets Unaware that this was delivered by the Visitor Information Centre

The establishment the alfresco deck and take away coffee provisions

The establishment the alfresco deck and take away coffee provisions Very satisfied

The establishment the alfresco deck and take away coffee provisions Satisfied

The establishment the alfresco deck and take away coffee provisions Dissatisfied

The establishment the alfresco deck and take away coffee provisions Unaware that this was delivered by the Visitor Information Centre

The DVIC is resourced by a team of staff and volunteers

The DVIC is resourced by a team of staff and volunteers Very satisfied

The DVIC is resourced by a team of staff and volunteers Satisfied

The DVIC is resourced by a team of staff and volunteers Dissatisfied

The DVIC is resourced by a team of staff and volunteers Unaware that this was delivered by the Visitor Information Centre

Manage a coach operators tour program

Manage a coach operators tour program Very satisfied

Manage a coach operators tour program Satisfied

Manage a coach operators tour program Dissatisfied

Manage a coach operators tour program Unaware that this was delivered by the Visitor Information Centre

Manage an induction program for new tourism operators

Manage an induction program for new tourism operators Very satisfied

Manage an induction program for new tourism operators Satisfied

Manage an induction program for new tourism operators Dissatisfied

Manage an induction program for new tourism operators Unaware that this was delivered by the Visitor Information Centre

Maintain accommodation availability during school holidays, public holiday periods and during key events

Maintain accommodation availability during school holidays, public holiday periods and during key events Very satisfied

Maintain accommodation availability during school holidays, public holiday periods and during key events Satisfied

Maintain accommodation availability during school holidays, public holiday periods and during key events Dissatisfied

Maintain accommodation availability during school holidays, public holiday periods and during key events Unaware that this was delivered by the Visitor Information Centre

Maintain a school holiday information program providing information on activities, retail trading and church services

Maintain a school holiday information program providing information on activities, retail trading and church services Very satisfied

Maintain a school holiday information program providing information on activities, retail trading and church services Satisfied

Maintain a school holiday information program providing information on activities, retail trading and church services Dissatisfied

Maintain a school holiday information program providing information on activities, retail trading and church services Unaware that this was delivered by the Visitor Information Centre

Promote and sell regional produce, and arts and crafts

Promote and sell regional produce, and arts and crafts Very satisfied

Promote and sell regional produce, and arts and crafts Satisfied

Promote and sell regional produce, and arts and crafts Dissatisfied

Promote and sell regional produce, and arts and crafts Unaware that this was delivered by the Visitor Information Centre

Manage a quarterly update program to ensure visitor information (on-line and within distributed from the Centre) is current and correct

Manage a quarterly update program to ensure visitor information (on-line and within distributed from the Centre) is current and correct Very satisfied

Manage a quarterly update program to ensure visitor information (on-line and within distributed from the Centre) is current and correct Satisfied

Manage a quarterly update program to ensure visitor information (on-line and within distributed from the Centre) is current and correct Dissatisfied

Manage a quarterly update program to ensure visitor information (on-line and within distributed from the Centre) is current and correct Unaware that this was delivered by the Visitor Information Centre

	Very Satisfied	Satisfied	Neutral	Dissatisfied
Service from staff and volunteers	Service from staff and volunteers Very Satisfied	Service from staff and volunteers Satisfied	Service from staff and volunteers Neutral	Service from staff and volunteers Dissatisfied
Presentation of the Information Centre	Presentation of the Information Centre Very Satisfied	Presentation of the Information Centre Satisfied	Presentation of the Information Centre Neutral	Presentation of the Information Centre Dissatisfied
Information provided by the Information Centre (on-line and distributed from the Centre)	Information provided by the Information Centre (on-line and distributed from the Centre) Very Satisfied	Information provided by the Information Centre (on-line and distributed from the Centre) Satisfied	Information provided by the Information Centre (on-line and distributed from the Centre) Neutral	Information provided by the Information Centre (on-line and distributed from the Centre) Dissatisfied
Support provided to tourism operators through provision of information, connection to visitation market and customer service to operators themselves	Support provided to tourism operators through provision of information, connection to visitation market and customer service to operators themselves Very Satisfied	Support provided to tourism operators through provision of information, connection to visitation market and customer service to operators themselves Satisfied	Support provided to tourism operators through provision of information, connection to visitation market and customer service to operators themselves Neutral	Support provided to tourism operators through provision of information, connection to visitation market and customer service to operators themselves Dissatisfied

Very Satisfied

Satisfied

Neutral

Dissatisfied

Service from staff and volunteers

Service from staff and volunteers Very Satisfied

Service from staff and volunteers Satisfied

Service from staff and volunteers Neutral

Service from staff and volunteers Dissatisfied

Presentation of the Information Centre

Presentation of the Information Centre Very Satisfied

Presentation of the Information Centre Satisfied

Presentation of the Information Centre Neutral

Presentation of the Information Centre Dissatisfied

Information provided by the Information Centre (on-line and distributed from the Centre)

Information provided by the Information Centre (on-line and distributed from the Centre) Very Satisfied

Information provided by the Information Centre (on-line and distributed from the Centre) Satisfied

Information provided by the Information Centre (on-line and distributed from the Centre) Neutral

Information provided by the Information Centre (on-line and distributed from the Centre) Dissatisfied

Support provided to tourism operators through provision of information, connection to visitation market and customer service to operators themselves

Support provided to tourism operators through provision of information, connection to visitation market and customer service to operators themselves Very Satisfied

Support provided to tourism operators through provision of information, connection to visitation market and customer service to operators themselves Satisfied

Support provided to tourism operators through provision of information, connection to visitation market and customer service to operators themselves Neutral

Support provided to tourism operators through provision of information, connection to visitation market and customer service to operators themselves Dissatisfied

Question Title

* 3. An important component of the City Development Delivery Plan is keeping stakeholders up-to-date regarding various key activities and opportunities. Do you find out about the Program through any of the below?

Monthly enewsletters

Word of mouth

Council's Social Media channels

Checking online resource centre

Ad hoc emails calling for industry support for a particular campaign

Council Column - Daily Liberal

City Connection - Photo News

Other (please specify)

Question Title

* 4.
Is there anything that you have been particularly happy with in regards to activities or outcomes Visitor Services?

Question Title

* 5. Is there anything that you think could be improved with regards to activities or outcomes of Visitor Services?

Question Title

* 6. Would you like someone from our Visitor Services Team to contact you regarding your feedback? If so, please leave your name and contact information below.

City Development Stakeholders Survey - Visitor Services

Question Title

* 1. The Visitor Information Centre is a key face to face contact for many elements in Council's City Development Delivery Plan. How satisfied are you with the following major activities delivered through the Information Centre between January - December 2015?

Question Title

* 2. How satisfied are you with key elements of visitor services provided through the Visitor Information Centre?

Question Title

* 3. An important component of the City Development Delivery Plan is keeping stakeholders up-to-date regarding various key activities and opportunities. Do you find out about the Program through any of the below?

Question Title

* 4.
Is there anything that you have been particularly happy with in regards to activities or outcomes Visitor Services?

Question Title

* 5. Is there anything that you think could be improved with regards to activities or outcomes of Visitor Services?

Question Title

* 6. Would you like someone from our Visitor Services Team to contact you regarding your feedback? If so, please leave your name and contact information below.

Question Title

* 1. The Visitor Information Centre is a key face to face contact for many elements in Council's City Development Delivery Plan. How satisfied are you with the following major activities delivered through the Information Centre between January - December 2015?

Question Title

* 2. How satisfied are you with key elements of visitor services provided through the Visitor Information Centre?

Question Title

* 3. An important component of the City Development Delivery Plan is keeping stakeholders up-to-date regarding various key activities and opportunities. Do you find out about the Program through any of the below?

Question Title

* 4. Is there anything that you have been particularly happy with in regards to activities or outcomes Visitor Services?

Question Title

* 5. Is there anything that you think could be improved with regards to activities or outcomes of Visitor Services?

Question Title

* 6. Would you like someone from our Visitor Services Team to contact you regarding your feedback? If so, please leave your name and contact information below.

* 4.
Is there anything that you have been particularly happy with in regards to activities or outcomes Visitor Services?