School Aged Client Experience Survey (English)

Question Title

1. Please indicate the service that your child received from CommuniCare Therapy:

Physiotherapy

Occupational Therapy

Speech Language Pathology

Question Title

2. Please choose the area in which your child receives service.

Eastern Counties

Ottawa

Carleton Place/North Lanark/North Grenville

South East

Question Title

3. Please indicate the date of survey completion:

2022

2023

Question Title

4. How did you hear about our satisfaction surveys?

I received a survey letter in the mail.

I received a survey invitation or client handout from my therapist.

I saw the survey on the website.

I received an invitation by email.

Question Title

5. Did your child receive service in the official language of their choice?

Yes

Question Title

6. Please check the response category that best describes your experience with CommuniCare Therapy:

	Strongly Agree	Agree	Neutral	Disagree	N/A
My child benefited from the service.	My child benefited from the service. Strongly Agree	My child benefited from the service. Agree	My child benefited from the service. Neutral	My child benefited from the service. Disagree	My child benefited from the service. N/A
I am satisfied with the amount of contact my child had with the therapist.	I am satisfied with the amount of contact my child had with the therapist. Strongly Agree	I am satisfied with the amount of contact my child had with the therapist. Agree	I am satisfied with the amount of contact my child had with the therapist. Neutral	I am satisfied with the amount of contact my child had with the therapist. Disagree	I am satisfied with the amount of contact my child had with the therapist. N/A
I found the materials and/or homework sent home with my child helpful.	I found the materials and/or homework sent home with my child helpful. Strongly Agree	I found the materials and/or homework sent home with my child helpful. Agree	I found the materials and/or homework sent home with my child helpful. Neutral	I found the materials and/or homework sent home with my child helpful. Disagree	I found the materials and/or homework sent home with my child helpful. N/A
Changes in clinician (if any) did not negatively affect my child’s treatment.	Changes in clinician (if any) did not negatively affect my child’s treatment. Strongly Agree	Changes in clinician (if any) did not negatively affect my child’s treatment. Agree	Changes in clinician (if any) did not negatively affect my child’s treatment. Neutral	Changes in clinician (if any) did not negatively affect my child’s treatment. Disagree	Changes in clinician (if any) did not negatively affect my child’s treatment. N/A
I was given opportunity to ask questions/discuss concerns with the therapist.	I was given opportunity to ask questions/discuss concerns with the therapist. Strongly Agree	I was given opportunity to ask questions/discuss concerns with the therapist. Agree	I was given opportunity to ask questions/discuss concerns with the therapist. Neutral	I was given opportunity to ask questions/discuss concerns with the therapist. Disagree	I was given opportunity to ask questions/discuss concerns with the therapist. N/A
My child's safety was a priority for the therapist.	My child's safety was a priority for the therapist. Strongly Agree	My child's safety was a priority for the therapist. Agree	My child's safety was a priority for the therapist. Neutral	My child's safety was a priority for the therapist. Disagree	My child's safety was a priority for the therapist. N/A
The therapist sent me regular written updates and recommendations.	The therapist sent me regular written updates and recommendations. Strongly Agree	The therapist sent me regular written updates and recommendations. Agree	The therapist sent me regular written updates and recommendations. Neutral	The therapist sent me regular written updates and recommendations. Disagree	The therapist sent me regular written updates and recommendations. N/A
I was informed about the goals and purpose of the treatment plan.	I was informed about the goals and purpose of the treatment plan. Strongly Agree	I was informed about the goals and purpose of the treatment plan. Agree	I was informed about the goals and purpose of the treatment plan. Neutral	I was informed about the goals and purpose of the treatment plan. Disagree	I was informed about the goals and purpose of the treatment plan. N/A
Goals set for therapy were realistic and attainable.	Goals set for therapy were realistic and attainable. Strongly Agree	Goals set for therapy were realistic and attainable. Agree	Goals set for therapy were realistic and attainable. Neutral	Goals set for therapy were realistic and attainable. Disagree	Goals set for therapy were realistic and attainable. N/A
The recommendations helped my child to function better in his/her environment.	The recommendations helped my child to function better in his/her environment. Strongly Agree	The recommendations helped my child to function better in his/her environment. Agree	The recommendations helped my child to function better in his/her environment. Neutral	The recommendations helped my child to function better in his/her environment. Disagree	The recommendations helped my child to function better in his/her environment. N/A
The therapist clearly explained the reason for discharge.	The therapist clearly explained the reason for discharge. Strongly Agree	The therapist clearly explained the reason for discharge. Agree	The therapist clearly explained the reason for discharge. Neutral	The therapist clearly explained the reason for discharge. Disagree	The therapist clearly explained the reason for discharge. N/A
I agreed with the plan to discharge.	I agreed with the plan to discharge. Strongly Agree	I agreed with the plan to discharge. Agree	I agreed with the plan to discharge. Neutral	I agreed with the plan to discharge. Disagree	I agreed with the plan to discharge. N/A
Overall, I am satisfied with the services I received from CommuniCare Therapy.	Overall, I am satisfied with the services I received from CommuniCare Therapy. Strongly Agree	Overall, I am satisfied with the services I received from CommuniCare Therapy. Agree	Overall, I am satisfied with the services I received from CommuniCare Therapy. Neutral	Overall, I am satisfied with the services I received from CommuniCare Therapy. Disagree	Overall, I am satisfied with the services I received from CommuniCare Therapy. N/A

Question Title

7. Please feel free to add any comments in the box below or send comments to: feedback@communicare.ca ; you are welcome to add the clinicians name if you would like the comments to be passed on.

Question Title

8. At CommuniCare Therapy we are invested in partnering with patients and their families to provide care that is appropriate and meaningful to them. If you are interested in participating in our patient and family focus groups please leave your name and contact information below.

We appreciate your time and consideration in completing this survey. Your feedback is very important to us.

Please select the 'Submit Survey' button below to submit your survey. Thank you.