Carroll County Public Library: Community Input Survey

Thank you for taking the time to complete this survey. Your responses will help Carroll County Public Library understand and meet your needs as we develop our next strategic plan. We value and appreciate your thoughts.

Your responses are anonymous. You may skip any question you do not wish to answer. This survey should take approximately 8 minutes.

Question Title

* 1. Which library location(s) do you usually use? Select all that apply.

Eldersburg

Exploration Commons at 50 East

Finksburg

Mount Airy

North Carroll

Taneytown

Westminster

Mobile Services / Bookmobile

Online (library website, databases, or apps like Libby)

A library in another county, like Howard County or Baltimore

I don't use the library.

Question Title

* 2. In general, how frequently do you visit the library?

Often, 1-2 times per week or more

Sometimes, about 1-2 times per month

Occasionally, about 2-6 times per year

Rarely or never

Question Title

* 3. What are the main reasons you use the library? Think about in-person visits as well as online use. Select all that apply.

To get books or other materials

For entertainment, leisure, or fun

To bring a child to learn or play

To enjoy the space

To access technology like WiFi, computers, or printers

To use equipment at the Exploration Commons

To use a meeting or study room

To attend library programs, or to bring someone else to library programs

To participate in programs that a local organization or group holds in the meeting room

To do homework, schoolwork, or study

To do work for my job or business, or to look for work

To learn about a personal interest or goal, like genealogy or health

To find out what’s going on in the community, or feel connected to the community

To access a service like a notary, passport application, or county bill payment

To meet basic needs, like using the restroom, staying warm or cool, or accessing social services

To get help from library staff

To volunteer, donate, or give back

Some other reason (please specify)

Question Title

* 4. How satisfied are you with the size and condition of the library's physical space?
If you do not use this, please skip to the next question.

Very dissatisfied

Neither satisfied nor dissatisfied

Very satisfied

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 5. How satisfied are you with the scope and availability of the library's collection of books and materials?
If you do not use this, please skip to the next question.

Very dissatisfied

Neither satisfied nor dissatisfied

Very satisfied

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 6. How satisfied are you with the scope and availability of the library's collection of online resources and ebooks?
If you do not use this, please skip to the next question.

Very dissatisfied

Neither satisfied nor dissatisfied

Very satisfied

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 7. How satisfied are you with the range and quality of the library's programs and services?
If you do not use these, please skip to the next question.

Very dissatisfied

Neither satisfied nor dissatisfied

Very satisfied

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 8. How satisfied are you with the availability and quality of the library's technology?
If you do not use this, please skip to the next question.

Very dissatisfied

Neither satisfied nor dissatisfied

Very satisfied

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 9. How satisfied are you with the quality of the library's overall customer service?
If you do not use this, please skip to the next question.

Very dissatisfied

Neither satisfied nor dissatisfied

Very satisfied

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 10. Overall, how satisfied are you with Carroll County Public Library?

Very dissatisfied

Somewhat dissatisfied

Neither satisfied nor dissatisfied

Somewhat satisfied

Very satisfied

Very dissatisfied

Somewhat dissatisfied

Neither satisfied nor dissatisfied

Somewhat satisfied

Very satisfied

Question Title

* 11. How familiar are you with the following library resources?

	1 – I didn't know the library offered this	2 – Not very familiar	3 – Somewhat familiar	4 - Very familiar
Streaming video services like Kanopy and Hoopla	Streaming video services like Kanopy and Hoopla 1 – I didn't know the library offered this	Streaming video services like Kanopy and Hoopla 2 – Not very familiar	Streaming video services like Kanopy and Hoopla 3 – Somewhat familiar	Streaming video services like Kanopy and Hoopla 4 - Very familiar
Online access to newspapers and magazines	Online access to newspapers and magazines 1 – I didn't know the library offered this	Online access to newspapers and magazines 2 – Not very familiar	Online access to newspapers and magazines 3 – Somewhat familiar	Online access to newspapers and magazines 4 - Very familiar
Premium online databases like Consumer Reports, Chilton's, and ValueLine	Premium online databases like Consumer Reports, Chilton's, and ValueLine 1 – I didn't know the library offered this	Premium online databases like Consumer Reports, Chilton's, and ValueLine 2 – Not very familiar	Premium online databases like Consumer Reports, Chilton's, and ValueLine 3 – Somewhat familiar	Premium online databases like Consumer Reports, Chilton's, and ValueLine 4 - Very familiar
Interactive online learning like LinkedIn Learning, Mango Languages, and BrainFuse tutoring and resume review	Interactive online learning like LinkedIn Learning, Mango Languages, and BrainFuse tutoring and resume review 1 – I didn't know the library offered this	Interactive online learning like LinkedIn Learning, Mango Languages, and BrainFuse tutoring and resume review 2 – Not very familiar	Interactive online learning like LinkedIn Learning, Mango Languages, and BrainFuse tutoring and resume review 3 – Somewhat familiar	Interactive online learning like LinkedIn Learning, Mango Languages, and BrainFuse tutoring and resume review 4 - Very familiar
Ability to check out "Library of Things" items like laptops, fishing poles, and board games	Ability to check out "Library of Things" items like laptops, fishing poles, and board games 1 – I didn't know the library offered this	Ability to check out "Library of Things" items like laptops, fishing poles, and board games 2 – Not very familiar	Ability to check out "Library of Things" items like laptops, fishing poles, and board games 3 – Somewhat familiar	Ability to check out "Library of Things" items like laptops, fishing poles, and board games 4 - Very familiar
Ability to borrow books and materials from other libraries across the state and nation through interlibrary loan	Ability to borrow books and materials from other libraries across the state and nation through interlibrary loan 1 – I didn't know the library offered this	Ability to borrow books and materials from other libraries across the state and nation through interlibrary loan 2 – Not very familiar	Ability to borrow books and materials from other libraries across the state and nation through interlibrary loan 3 – Somewhat familiar	Ability to borrow books and materials from other libraries across the state and nation through interlibrary loan 4 - Very familiar

Question Title

* 12. How familiar are you with the following library services?

	1 – I didn't know the library offered this	2 – Not very familiar	3 – Somewhat familiar	4 - Very familiar
Services like notaries, passports, and tax and utility bill processing	Services like notaries, passports, and tax and utility bill processing 1 – I didn't know the library offered this	Services like notaries, passports, and tax and utility bill processing 2 – Not very familiar	Services like notaries, passports, and tax and utility bill processing 3 – Somewhat familiar	Services like notaries, passports, and tax and utility bill processing 4 - Very familiar
Makerspace and teaching kitchen at Exploration Commons	Makerspace and teaching kitchen at Exploration Commons 1 – I didn't know the library offered this	Makerspace and teaching kitchen at Exploration Commons 2 – Not very familiar	Makerspace and teaching kitchen at Exploration Commons 3 – Somewhat familiar	Makerspace and teaching kitchen at Exploration Commons 4 - Very familiar
Memory Lab at Finksburg	Memory Lab at Finksburg 1 – I didn't know the library offered this	Memory Lab at Finksburg 2 – Not very familiar	Memory Lab at Finksburg 3 – Somewhat familiar	Memory Lab at Finksburg 4 - Very familiar
Bookmobile services to seniors and daycares	Bookmobile services to seniors and daycares 1 – I didn't know the library offered this	Bookmobile services to seniors and daycares 2 – Not very familiar	Bookmobile services to seniors and daycares 3 – Somewhat familiar	Bookmobile services to seniors and daycares 4 - Very familiar
Battle of the Books for students and adults	Battle of the Books for students and adults 1 – I didn't know the library offered this	Battle of the Books for students and adults 2 – Not very familiar	Battle of the Books for students and adults 3 – Somewhat familiar	Battle of the Books for students and adults 4 - Very familiar
Summer Reading for children and adults	Summer Reading for children and adults 1 – I didn't know the library offered this	Summer Reading for children and adults 2 – Not very familiar	Summer Reading for children and adults 3 – Somewhat familiar	Summer Reading for children and adults 4 - Very familiar
Story Strolls in community parks	Story Strolls in community parks 1 – I didn't know the library offered this	Story Strolls in community parks 2 – Not very familiar	Story Strolls in community parks 3 – Somewhat familiar	Story Strolls in community parks 4 - Very familiar

Question Title

* 13. How would you like to find out about library events or services that interest you? Select all that apply.

Email newsletter

Flyer or sign

Printed program guide

Facebook

Instagram

Library website

Other website or online calendar

Newspaper

Friend or family

Library staff

None of these – I’m not interested in finding out about library events or services.

Some other way (please specify)

Carroll County Public Library: Community Input Survey

Question Title

* 1. Which library location(s) do you usually use? Select all that apply.

Question Title

* 2. In general, how frequently do you visit the library?

Question Title

* 3. What are the main reasons you use the library? Think about in-person visits as well as online use. Select all that apply.

Question Title

* 4. How satisfied are you with the size and condition of the library's physical space?If you do not use this, please skip to the next question.

Question Title

* 5. How satisfied are you with the scope and availability of the library's collection of books and materials?If you do not use this, please skip to the next question.

Question Title

* 6. How satisfied are you with the scope and availability of the library's collection of online resources and ebooks?If you do not use this, please skip to the next question.

Question Title

* 7. How satisfied are you with the range and quality of the library's programs and services?If you do not use these, please skip to the next question.

Question Title

* 8. How satisfied are you with the availability and quality of the library's technology? If you do not use this, please skip to the next question.

Question Title

* 9. How satisfied are you with the quality of the library's overall customer service?If you do not use this, please skip to the next question.

Question Title

* 10. Overall, how satisfied are you with Carroll County Public Library?

Question Title

* 11. How familiar are you with the following library resources?

Question Title

* 12. How familiar are you with the following library services?

Question Title

* 13. How would you like to find out about library events or services that interest you? Select all that apply.

Question Title

* 14. In the next 3-5 years, what is the most important thing the library could do to meet your needs or exceed your expectations?

* 4. How satisfied are you with the size and condition of the library's physical space?
If you do not use this, please skip to the next question.

* 5. How satisfied are you with the scope and availability of the library's collection of books and materials?
If you do not use this, please skip to the next question.

* 6. How satisfied are you with the scope and availability of the library's collection of online resources and ebooks?
If you do not use this, please skip to the next question.

* 7. How satisfied are you with the range and quality of the library's programs and services?
If you do not use these, please skip to the next question.

* 8. How satisfied are you with the availability and quality of the library's technology?
If you do not use this, please skip to the next question.

* 9. How satisfied are you with the quality of the library's overall customer service?
If you do not use this, please skip to the next question.