The Reverse Logistics Association (RLA) Returns Index will provide quarterly industry guidance in terms of volumes and costs of returns across all industries. In addition, the index will provide a quarterly outlook.

Please note that results and commentary will be kept confidential.

If you have any questions, please contact Cathy Roberson, RLA Research Manager (Cathy@RLA.org)

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* 1. Did the number of returns increase during the fourth quarter?

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* 2. Do you expect the number of returns to increase during the first quarter?

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* 3. Did your costs of returns increase during the fourth quarter?

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* 4. Do you expect your costs of returns to increase during the first quarter?

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* 5. Did the number of fraudulent returns increase during 2021?

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* 6. Please describe your business

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* 7. What industries do you serve?

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* 8. What regions do you serve?

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* 9. If you would like to receive a copy of the results, please provide contact details.

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