Thank you for taking the time to participate in our survey.

We are conducting this survey to better understand how you interact with our help centres for Australia and New Zealand. Your feedback is invaluable and will help us improve your help centre experience.

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* 1. What products do you currently use? (Select all that apply)

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* 2. What’s the first thing you do when you need to resolve an issue?

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* 3. How often do you visit the external help centres?

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* 4. Why do you visit the help centre? (Select all that apply)

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* 5. How do you usually access the help centre?

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* 6. Reflecting on your last visit to the help centre, how did you go about finding the article(s) you needed?

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* 7. How would you rate the quality of the help centre?

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* 8. How satisfied are you with the time it takes to find information in the help centre?

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* 9. Have you ever encountered outdated or incorrect information in the help centre?

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* 10. Reflecting on your last visit to the help centre, what did you do when you couldn't find the answer you needed?

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* 11. What improvements would you like to see in the help centre? (Select all that apply)

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